Neocase Software Appoints William Pollie as President of North American Operations.

SAN FRANCISCO -- Neocase Software, Inc., a world leader in collaborative customer service software solutions, today announced that William Pollie has been appointed president of U.S. and North American operations. Pollie will oversee activities pertaining to product development, customer and partner relationships, sales, and channel strategy while facilitating communications with Neocase's European division as the company continues its U.S. and global expansion.

Pollie's work at Neocase is backed by rich experience in international enterprise software sales and channel management, having most recently served as the company's SVP of sales. He joined Neocase from Microsoft where he was vice president of Microsoft Business Solutions and led their U.S. field and channel sales organization. He also served with Microsoft in a senior role focused on the growth of the enterprise sector. Prior to Microsoft, Pollie was with SAP America, Inc. for nine years, where he served in a number of product, sales and management roles, including vice president of field operations for SAP's focused offerings for the service industry. Pollie also held key management positions at Integral Systems, Automatic Data Processing, Information Science, and The Service Bureau (Control Data Corp).

"Currently there exists a gap in the customer service software sector. Most solutions available today are either complex, expensive tier-one solutions or very entry-level. Few options exist for the middle-tier. Neocase fills the gap for those companies who have multiple product or service lines to support, or tiered support offerings, but aren't ready for enterprise-class software," said Pollie. "This is a great opportunity to leverage experiences from my years with Microsoft to help Neocase excel in assisting mid-market and large enterprises alike in making strategic investment decisions for delivering a higher quality customer experience."

Neocase Software offers rich and robust customer service capabilities in an easy, intuitive design. Neocase bridges the gap between productivity and customer satisfaction, creating new revenue opportunities by introducing a collaborative solution that links the varying agents and departments involved in customer service activity. In doing so, Neocase maximizes the productivity and quality of service by giving customer service agents the power to access expertise anywhere within a company or to collaborate with external partners for tailored case resolution. This approach provides all relevant business units with direct, customized access for solving each customer issue, organizing back-up teams as well as all internal and external departments of a company around a single customer contact.

"Bill's years of industry experience with Microsoft and SAP, among others, is an ideal fit for bringing greater value to our company's deep integration with Microsoft CRM and our focus on strategic partnerships across the board," said Philippe Gaillard, CEO of Neocase. "Bill will play an integral role as we develop a global presence around our on-demand customer service business models, and explore areas beyond call center environments such as human capital management and other aspects of risk management within an organization."

Neocase can be deployed on-demand, on-premise, or bundled with Microsoft CRM 3.0 sales and marketing modules, meeting the diversified needs of both large enterprises and mid-market organizations.

About Neocase Software

Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.