Neocase Adds Top CRM and Microsoft Resellers to Global Partner Program.More than 20 Channel Partners Now Deliver Neocase Customer Service and Support Solutions SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Neocase, a world leader in customer service software solutions, today announced a number of new companies have joined its global partner program, which now consists of more than twenty top CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and Microsoft resellers. Neocase partners benefit from a flexible delivery model enabling them to market Neocase as a stand-alone licensed application, via an on-demand service model, or as a bundled offering with Microsoft Dynamics[TM] CRM 3.0. The Microsoft Dynamics name is used under license from Microsoft Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : MSFT MSFT Microsoft (stock symbol) MSFT Movimento Sociale Fiamma Tricolore (Italy) MSFT Multi-Stage Fitness Test MSFT Master of Science in Family Therapy MSFT Macalester Students for Fair Trade ) New Neocase partners include NewCourse Communications, TerraComSortium, IBIS and Castle CRM along with Microsoft channel specialists ISS ISS See Institutional Shareholder Services (ISS). Group, Tribridge, Queue Associates, Altico Advisors, Omnivue, Navint Consulting, Collins Computing and Madrona Solutions Group. These partners add to the growing Neocase partner roster that also includes Allin Consulting, Dynlink, CRM Source, ISPAN ISPAN Integrated Strategic Planning and Analysis Network ISPAN Institut de Sauvegarde du Patrimoine National (Haiti) ISPAN Internet Service Provider Association of Namibia , Bridgebuilder, InterLink INTERLINK - A commercial product comprising hardware and software for file transfer between IBM and VAX computers. and Plus Consulting. Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow management with strict adherence to service level agreements (SLAs). Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. 3.0 sales and marketing suite with customer operations, Neocase can be deployed either on-demand or on-premise. This customization allows partners and customers to focus on the business objectives at hand and fulfill customers' needs in an efficient, timely manner. "Neocase has been very well received by our clients that are looking to quickly improve their customer service operations," said Ken Farmer, CRM practice manager of Collins Computing. "Neocase's collaborative capabilities, flexible delivery model and low cost allows us to offer companies an innovative customer support solution that consistently helps customer service agents resolve cases quickly and efficiently. Additionally, Neocase adds immediate value to both existing and new implementations of Microsoft Dynamics CRM 3.0, making it a more comprehensive CRM solution for mid-market businesses." "Since we launched the Neocase global alliance program, we have signed many of the top CRM software and Microsoft resellers, expanding our global reach and significantly increasing our customer base and marketing muscle," said Herve Pluche, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Neocase. "Neocase's innovative channel program is very attractive to VARs and resellers because they can offer Neocase's industry leading software in a variety of delivery models and create customized solutions that meet the diverse needs of their customers." About Neocase Software Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with offices in Europe and the United States. Product or service names mentioned herein are the trademarks of their respective owners. |
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