NaviSite Provides Help Desk Services For Its Customers; NaviSite Formalizes Help Desk Product Offerings for Applications and Desktops.

ANDOVER, Mass. -- NaviSite, Inc. (NASDAQ: NAVI), a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced that it has launched formalized Help Desk Support Services for enterprise applications and desktop computers. NaviSite's Application Help Desk Support Services provide front-line support for application-related questions regarding Oracle E-Business Suite, PeopleSoft, and Siebel. With this service, NaviSite's team of application experts will answer a variety of Level I inquiries, including end-user support for user account creation/modification/termination, general application questions, password resets and security administration, application troubleshooting, and batch process verification.

NaviSite is also pleased to announce Help Desk Support for Desktops. This comprehensive product offering includes full end-user support, such as account management (e.g. account creation, resetting passwords, permission changes), PC troubleshooting, remote network management, VPN troubleshooting, DNS & WINS management, and dial-up troubleshooting. Customers can select Desktop Support Services for Monday - Friday 8 am to 5 pm, Monday - Friday 8 am to 8 pm, or 24x7x365 days a year.

"NaviSite has been providing these types of services to customers on an informal basis through our application management services and managed IT services," said Mark Clayman, Senior Vice President of Hosting Services, NaviSite, Inc. "By formalizing these product offerings, we can now give our customers a variety of support options and extend our application management capabilities to help our customers' end users on a daily basis."

As with all NaviSite services, the Application and Desktop Help Desk Support Services come with defined, service level response times to ensure that users receive the expert, timely support they need. In addition, NaviSite provides customers with monthly service level reports, including statistics on the quantity of tickets opened, average call length and wait, call abandoned rate and number of terminated calls.

For more information about NaviSite's services, please visit www.navisite.com.

About NaviSite, Inc.

NaviSite provides IT hosting, outsourcing and professional services for mid- to large-sized organizations. Leveraging a proven set of technologies and extensive subject matter expertise, we deliver cost-effective, flexible solutions that provide responsive and predictable levels of service for our clients' business. Over 900 companies across a variety of industries rely on NaviSite to build, implement and manage their mission-critical systems and applications. NaviSite is a trusted advisor committed to ensuring the long-term success of our customers' business applications and technology strategy. NaviSite has 15 state-of-the-art data centers and 8 major office locations across the U.S., U.K., and India. For more information, please visit www.navisite.com or call 978.682.8300.

This release contains forward-looking statements that address a variety of subjects, including the success and performance of NaviSite's service offerings. All statements other than statements of historical fact are forward-looking statements. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: NaviSite's success is dependent on its ability raise sufficient cash and to achieve and maintain profitability; NaviSite's recent acquisitions may not produce expected cost savings, operational efficiencies or revenues; NaviSite's products, technologies and resources may not successfully interoperate with the technology, resources and/or applications of third parties; further slow down in general economic conditions; the loss of customers due to the shutdown of their businesses; decreased or delayed purchase patterns of prospective or current customers or loss of current customers and market consolidation; the decreased renewal rate of our customers; increased competition and technological changes in the markets in which NaviSite competes; the effects of any future acquisitions of businesses or technologies; changes in the uses of the Internet; and possible failure of systems or internal infrastructure. For a detailed discussion of these and other cautionary statements, please refer to the filings made by NaviSite with the Securities and Exchange Commission, including the most recent Annual Report on Form 10-K of NaviSite. We do not undertake any obligation to update forward-looking statements made by us.

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