NaviSite Announces Next Generation Customer Care Console.Business/Technology Editors ANDOVER, Mass.--(BUSINESS WIRE)--March 7, 2001 Enhanced version of MyNaviSite provides advanced information portal for customized control and direct access to status and tracking statistics NaviSite, Inc. (Nasdaq: NAVI) today announced the next generation of its secure customer care console, MyNaviSite. This enhanced version delivers new management and reporting capabilities, allowing customers to leverage the in-depth monitoring information available through NaviSite's Enterprise System Management (ESM (1) (Enterprise Storage Management) Managing the online, nearline and offline storage within a large organization. It includes analysis of storage requirements as well as making routine copies of files and databases for backup, archiving, disaster recovery, ) infrastructure as well as direct access to a wide variety of tools and information for improving the management of their web operations Web operations is a domain of expertise within IT systems management that involves the deployment, operation, maintenance, tuning, and repair of web-based applications. With the rise of web technologies since mid-1995, specialists have emerged that understand the complexities of . This improved version is the latest update of the customer care portal that NaviSite pioneered with its managed hosting customers in 1998. Integrating more than 100 information sources, MyNaviSite allows customers to easily view and track information such as service ticket status, company contacts, monitoring configurations, backup service status, site inventory, bandwidth usage and web site usage reporting. Helping customers to increase productivity with customized management capabilities, MyNaviSite features a single interface that provides an on-line ability to enter new service requests, change contact information and request changes to NaviSite's monitoring services. This secure web based Coming from a Web server. See Web application. interface can be used to gather both static and dynamic information and to proactively update critical customer information. For example, customers can view performance statistics on-line and instantly create a change ticket to change the system configuration. The portal also provides an interface to web traffic analysis, bandwidth utilization data, and a wide variety of technical "how to" information. "MyNaviSite is an innovative advancement in client communication and interaction that gives us access to business critical information at any time," said K.C. Choi, chief technology officer at Senior.com. "This latest version is easy to use, gives us greater control and provides us with the tools and technology we require to view, analyze and better manage our web operations." Using MyNaviSite, customers can update contact information and interface directly with NaviSite's trouble ticketing system in order to create and view trouble or change tickets. Access to the trouble ticketing system provides customers with a window into NaviSite's Problem Resolution Management (PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager ) process. This process leverages the advanced monitoring information available through NaviSite's new ESM 2.0 infrastructure, and follows operational best practices for problem escalation, communication and root cause analysis. NaviSite's PRM capabilities allow the company to offer industry leading Help Desk SLAs which provide guarantees for urgent problem notification and response times. Other highlights of the MyNaviSite portal include: -- Asset and Configuration Information: Real time access to complete hardware and software configuration for customers' entire application infrastructure. -- Customer Empowerment Tools: Proactive tools that provide an interface into trouble and change ticketing system, contact database and customer survey data. -- Integrated Service Reporting: Integration of web traffic analysis reports as well as reports from business intelligence and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. offerings. -- Monitoring Configuration Information: Monitoring configuration information directly fed from the ESM 2.0 tools. -- Backup Status Reports: Backup status of all disk volumes for each server for the past 60 days -- Technical Documentation: Seamless access to technical documentation on NaviSite products and processes. "Many customers want to maintain control over the state of their mission critical websites while still enjoying the performance and economic benefits of outsourced managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality ," said Trish Gilligan, COO at NaviSite. "MyNaviSite provides customers with a dashboard to their site, and it also ratchets up our ability to rapidly respond to changing customer requirements." This enhanced version of the MyNaviSite customer care site is currently available to a controlled number of customers. General availability for all NaviSite customers is expected in April 2001. About NaviSite, Inc. NaviSite, Inc. is a leading provider of outsourced Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and managed application services See ASP and Web services. for companies conducting mission-critical business on the Internet, including enterprises and other businesses deploying Internet applications. The Company's goal is to help customers focus on their core competencies by outsourcing the management and hosting of their Web operations and applications, allowing customers to fundamentally improve the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of their web operations. NaviSite is a majority-owned operating company operating company A business that engages in transactions with outsiders. of CMGI CMGI Commonly Maintained Grounds Infrastructures CMGI College Marketing Group Information (Services) , Inc. with minority investment from Microsoft Corporation (company) Microsoft Corporation - The biggest supplier of operating systems and other software for IBM PC compatibles. Software products include MS-DOS, Microsoft Windows, Windows NT, Microsoft Access, LAN Manager, MS Client, SQL Server, Open Data Base Connectivity (ODBC), MS Mail, . NaviSite's SiteHarbor(R) solutions provide secure, reliable, co-location and high-performance hosting services, including high-performance Internet access See how to access the Internet. , and high-availability server management solutions through load balancing The fine tuning of a computer system, network or disk subsystem in order to more evenly distribute the data and/or processing across available resources. For example, in clustering, load balancing might distribute the incoming transactions evenly to all servers, or it might redirect them , clustering, mirroring and storage services. In addition, NaviSite's enhanced management services, beyond basic co-location and hosting, are designed to meet the expanding needs of businesses as their Web sites and Internet applications become more complex and as their needs for outsourcing all aspects of their online businesses intensify. The Company's application services, which include application hosting, management and rental, provide cost-effective access to, as well as rapid deployment and reliable operation of, business-critical applications, including managed services for streaming media See streaming audio, streaming video and digital media hub. . For more information about NaviSite, please visit www.navisite.com or by phone on the East Coast call 888-298-8222, on the West Coast call 888-755-5525. NaviSite is headquartered at 400 Minuteman minuteman Colonial soldier of the American Revolution. Minutemen were first organized in Massachusetts in September 1774, when revolutionary leaders sought to eliminate Tories, or British sympathizers, from the militia by replacing all officers. Road, Andover, MA 01810. This release contains forward-looking statements which address a variety of subjects including, for example, the expected benefits, functionality and offerings of MyNaviSite(sm), ESM2.0 and the expected interoperability of the combination of the technologies, products and resources of NaviSite and the vendors utilized in providing these services. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: NaviSite's products, technologies and resources may not successfully interoperate with those of other program members; NaviSite may experience difficulties integrating technologies, operations and personnel of acquisitions; increased competition and technological changes in the markets in which NaviSite competes; the availability of adequate power; changes in the use of the Internet by businesses, the functionality of MyNaviSite and ESM2.0 and possible failure of systems or internal infrastructure. For a detailed discussion of these and other cautionary statements, please refer to the filings made by each of NaviSite and CMGI with the Securities and Exchange Commission, including the most recent Quarterly Report on Form 10-Q Form 10-Q See 10-Q. of NaviSite and the Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. of CMGI for the most recently ended fiscal year. NaviSite is a trademark, SiteHarbor is a registered trademark MyNaviSite and ESM2.0 are service marks, of NaviSite, Inc. Other names may be trademarks of their respective owners. |
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