Natural MicroSystems' Voice-Activated Services Platform in Tellme's Carrier-Grade Voice Application Network.Business/Technology Editors
FRAMINGHAM, Mass.--(BUSINESS WIRE)--Jan. 22, 2001
Premier Provider of Voice and Speech-Enabled Services Teams With NMS See NetWare Management System.
for Award-Winning Telephony Technology
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NMSS Network Management Support Services ), the technology leader enabling a new era of communications, today announced that Tellme Networks Tellme Networks is a company founded in 1999 by Mike McCue, based out of Mountain View, California that specializes in telephone-based applications. Tellme Networks was acquired by Microsoft on March 14, 2007 for "close to $800M". The deal closed in late April. (TM), Inc. is deploying NMS' IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. platform for voice-activated phone services in the company's carrier-grade Voice Application Network.
A pioneer in speech-driven applications and the creator of a premier Voice Application Network, Tellme specializes in helping businesses build and run applications on its carrier-grade VoiceXML network, which is capable of answering hundreds of millions of calls annually. Sample business applications include the ability to outsource traditional IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and add deep Internet integration and voice navigation Using voice recognition to select options from a menu. to improve how calls to 1-800 numbers and call centers are handled. In addition, Tellme lets businesses promote their applications to millions of people through their own phone number or by buying placement in the Tellme(SM) directory at 1-800-555-TELL. Tellme selected NMS' hardware and software integrated with the Nuance (NASDAQ: NUAN NUAN New User Action Notation (modeling language) ) speech recognition engine.
NMS provides exceptional scalability and price performance leadership; a unified development environment that encompasses key speech and telephony capabilities; support for open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced that speed deployment; and demonstrated robustness in voice-activated applications. Tellme plans to install the NMS platform within its application servers during the continuing buildout of the Tellme Voice Application Network.
Integrating NMS' open standards based IP telephony platform hardware and software provides Tellme further reliability and scalability toward achieving its vision of using the Internet to fundamentally improve how people place phone calls and how businesses answer those calls.
Said Bob Schechter, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of NMS, "Natural MicroSystems and Tellme have begun working together at a promising time. This past year network-based voice services, led by voice portals, caught the ear of millions of people who were introduced to their potential for the first time. By selecting our integrated platform, Tellme gains an all-in-one solution with powerful speech recognition, media processing See media control. and telephony capabilities that are vitally necessary to advance businesses' use of voice-activated applications."
Meeting the Demand for Voice-Activated Services
"This collaboration is an inspired pairing: Tellme and Natural MicroSystems are two of the industry's prime movers The Prime Movers were a blues band based in the Detroit area, formed in 1965. Robert Vinopal left soon after the band's formation and was replaced by Jack Dawson. James Osterberg, who would later be known as Iggy Pop, took over the drums not long after. getting voice-driven applications out of the lab and into networks in the real world," said Mark Winther, group vice president of IDC's Worldwide Telecommunications research. "Separately, each company has been at the vanguard in commercial deployments of voice-activated services. Each was also early to appreciate how a speech interface adds convenience and reach to the business value of Web talk." The market research firm IDC forecasts that service provider revenues for "Web talk" -- or live voice applications that leverage the Internet -- will surge at a compound annual growth rate of 200 percent from $208 million in 2000 to $16.5 billion by year-end 2004.
NMS' integrated platform is designed to drive rapid development and deployment of highly scalable voice-driven Web applications, voice portal solutions and voice-enabled e-commerce solutions. The platform combines NMS' award-winning AG 4000(TM) media processing platform, the Natural Access(TM) development environment and speech recognition software from Nuance, a leader in voice interface software. In a cost-effective single-board solution, the integrated NMS platform gives service providers and solution developers access to industry-leading capabilities they need to implement, run and expand voice-driven applications:
-- Unmatched high density. The platform supports a maximum of 120 ports in a single-board solution for lower development cost and greater scalability. -- Integrated telephony and speech API. Integrated with the Nuance speech engine at the application program interface (API) level, this speeds implementation time because a single API affords access to speech as well as telephony capabilities. -- Industry's only simultaneous play and record or full-duplex capability for barge-in. Barge-in enables callers to interrupt prompts by saying commands at any time, instead of waiting to hear complete menus. Barge-in can be used on all channels of the board without reducing the number of ports available to applications. -- On-board software-based echo cancellation. Robust on-board echo cancellation further enhances sound quality and increases user satisfaction with voice-enabled services.
About Natural MicroSystems
Natural MicroSystems (NASDAQ: NMSS) is the technology leader making it possible for the world's top networking and communication equipment suppliers to create and accelerate communications infrastructure and services. The Framingham, MA company designs, develops and supplies network-quality hardware and software components and provides design and customization services that are enabling a new era of communications.
Deployed in more than 65 countries, NMS' products and technologies are at the foundation of today's high-value communications systems, including network-based enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; platforms, media and access gateways, media servers, voice portals, web-enabled call centers, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. platforms and wireless networks. NMS has a long history of technology innovations that advance the rapid growth of the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. worldwide, including breakthroughs such as the first complete open IP gateway, the first complete open packet media server and leadership in bringing open, scalable CompactPCI to the telecommunications industry. More information about NMS is available at http://www.nmss.com.
Natural MicroSystems, AG 4000 and Natural Access are trademarks of Natural MicroSystems Corporation. Tellme and Tellme Networks are trademarks of Tellme Networks, Inc. All other product or corporate references are trademarks or registered trademarks of their respective companies.