NativeMinds wins new patent. (Happenings).NativeMinds Inc., a provider of online customer service software for creating virtual representatives, has been awarded a patent for technology that allows virtual reps to interpret and respond accurately to context-sensitive Context-sensitive is an adjective meaning "depending on context" or "depending on circumstances". See:
An analyst recommendation meaning a stock is expected to do slightly better than the market return. Notes: Exact definitions vary by brokerage, but in general this rating is better than neutral and worse than buy or strong buy. conventional natural language customer service technologies by recognizing shifts in conversational flow and interacting with online customers more effectively. The patented technology, a key element of NativeMinds' flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. NeuroServer, allows virtual representatives -- called vReps -- to carry out more human-like conversations, a critical factor in making people feel comfortable talking to Noun 1. talking to - a lengthy rebuke; "a good lecture was my father's idea of discipline"; "the teacher gave him a talking to" lecture, speech rebuke, reprehension, reprimand, reproof, reproval - an act or expression of criticism and censure; "he had to computers in Web customer service situations. Businesses can create virtual service agents that are able to "follow" the context of a conversation, helping them avoid giving inaccurate answers that confuse con·fuse v. con·fused, con·fus·ing, con·fus·es v.tr. 1. a. To cause to be unable to think with clarity or act with intelligence or understanding; throw off. b. or frustrate online customers. The invention allows developers of virtual service reps to link particular questions and answers with specific subjects that are used during customer conversations. These links are an integral part of helping vReps understand context in a conversation. The NeuroServer searches through the list of subjects to determine the context and meaning of ambiguous questions, allowing the vRep to respond appropriately. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion