National Research Corporation Presents Bruce Boissonnault With Quality Improvement Award.

Business Editors, Health/Medical Writers

LINCOLN, Neb.--(BW HealthWire)--July 22, 2002

National Research Corporation (Nasdaq/NM:NRCI), a leading provider of ongoing survey-based performance measurement, analysis and tracking services to the healthcare industry, presented its 2002 "Through the Patient's Eyes" Quality Improvement Award to Bruce Boissonnault, executive director of Niagara Health Quality Coalition (NHQC). The award ceremony took place the evening of July 17th in the JFK Library during the Picker Institute International Symposium sponsored by National Research Corporation in Boston on July 17-19, 2002. Mr. Boissonnault was a featured speaker at the annual international event, where he presented the benefits of publicly reported data to the healthcare consumer. Jona Raasch, COO of National Research Corporation, presented the award to Bruce Boissonnault; and Ted Kennedy, Jr. followed with his keynote speech focusing on the importance of healthcare and the need to focus on what is truly important to patients.

Each year, National Research Corporation selects one organization that has consistently improved the patient experience in healthcare as evidenced by patient satisfaction measurement. The measurement is based on the Picker research of what patient's want and expect from their hospital experience.

Niagara Health Quality Coalition is a group of employers, hospitals, insurers, and physicians in Western New York who work together to improve the quality and value of healthcare. The NHQC is affiliated with the Buffalo Niagara Partnership. The partnership, the largest employer organization in the Niagara marketplace, represents 3,300 firms with more than 200,000 employees and 500,000 covered lives. NHQC started measuring and reporting hospital ratings in 1998 and has consistently reported yearly measurable improvements.

National Research Corporation, headquartered in Lincoln, Nebraska, is a leading provider of ongoing survey-based performance measurement, analysis and tracking services to the healthcare industry. The Company addresses the growing need of healthcare providers and payors to measure the care outcomes, specifically satisfaction and health status, of their patients and/or members.