National City Corp. Awards $1.35 Million Input Management Contract to Captiva.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Nov. 18, 2003

Leading Financial Holding Company to Implement InputAccel and

FormWare to Capture 36 Million Customer Documents and Forms Annually

Captiva Software Corp. (NASDAQ: CPTV), a leading provider of input management solutions, today announced a comprehensive contract with National City Corp., one of the nation's largest financial holding companies, in which the firm will combine InputAccel(R), Captiva's flagship document capture software, with FormWare(R), Captiva's award-winning forms processing and data capture software, to create a complete solution for processing the more than 36 million incoming account applications, correspondence, loan, mortgage and other financial documents and forms the company receives from its customers every year. The value of the contract to Captiva is approximately $1.35 million.

The new solution is part of National City's initiative to replace labor-intensive paper processes with a streamlined input management system. The company will implement InputAccel to scan and convert documents into electronic content and FormWare to automatically recognize and extract data from forms, thereby expediting document and form processing.

"By offering the combined strengths of InputAccel and FormWare for our document processing needs, we found Captiva to be the best provider to meet both our document capture and information recognition requirements," said Gina Luketic, senior vice president of National City Corp.'s Consumer Loan Services. "We look forward to merging the systems not only to reduce our internal paper processing costs, but also to streamline our business process operations and more quickly respond to the requests of our customers."

"We're pleased National City Corporation has turned to Captiva for a complete solution to its document and form processing needs," said Blaine Owens, Captiva's vice president of Worldwide Sales. "National City has shown a deep commitment to the communities it serves, and this investment is additional proof that the bank is employing industry best practice technology in order to better meet the needs of its growing customer base."

InputAccel transforms mission-critical data from paper and faxes into business-ready digital content. FormWare manages business-critical information from forms, documents and electronic data streams into enterprise systems. By delivering accurate, timely and usable data, InputAccel and FormWare offer users reduced operational costs, improved information quality and accelerated business processes.

About National City Corp.

National City Corp., with headquarters in Cleveland, is one of the nation's largest financial holding companies. The company operates through an extensive distribution network in Ohio, Indiana, Illinois, Kentucky, Michigan and Pennsylvania, and also serves customers in selected markets nationally. Its primary businesses include commercial and retail banking, consumer finance, asset management, mortgage financing and servicing, and payment processing. For more information, visit the company's Web site at www.nationalcity.com.

About Captiva

Captiva Software Corp. (Nasdaq: CPTV) is a leading provider of input management solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, direct marketing and other markets. For more information, visit www.captivasoftware.com.

FormWare and InputAccel are registered trademarks of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

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