National Carrier of Andorra Selects Convergys Convergent Billing Solution to Support Entire Wireline, Wireless, and IP Operation.

Business Editors/High-Tech Writers

CINCINNATI & ANDORRA LA VELLA, Andorra--(BUSINESS WIRE)--Aug. 4, 2003

Implementation Will Be Based around Convergys' Infinys Rating

and Billing Component, Geneva 

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services today announced that Servei de Telecomunicacions d'Andorra (STA) has selected Convergys' Infinys(TM) rating and billing component, Geneva(TM), to support its entire business including wireline, wireless, and IP, and to achieve greater convergence across its comprehensive service portfolio.

STA offers a wide range of services to both residential and business customers throughout Andorra including fixed-line telephony, postpaid and prepaid mobile telephony, and DSL Internet. The company wanted to upgrade to a truly convergent rating and billing product that could support all lines of business and one that would drive innovative bundles and cost-efficiencies.

Xavier Palacios, CEO, STA commented, "We were looking for a rating and billing solution that could support any products and pricing models, and one that would allow us to leverage the potential of our diverse portfolio. Geneva's flexibility and convergent design will enable us to explore more opportunities in the area of product bundling and cross-product discounts. Such qualities, coupled with Geneva's ability to integrate postpaid and prepaid accounts, made it the perfect choice for our multifaceted business."

By selecting Convergys' Geneva, STA will benefit from Infinys' proven multi-tiered design that helps to drive down costs, achieve a more efficient day-to-day operation across all services, and enable the quick introduction of new services. In the mobile space, for example, Convergys supports TAP3 roaming and offers the comprehensive prepaid capabilities that will enable STA to reposition its wireless business, improve average revenue per user, and adopt a more integrated approach to service delivery. Also, Convergys' support for GPRS and next-generation services will enable STA to pursue a forward-looking strategy.

Steve Robertson, President of Convergys Information Management Group International, said that this project showcases the uniquely broad capabilities of the Infinys software. "We welcome the opportunity to support such a broad and innovative business model. There is a tight fit between Infinys and STA's needs. The Geneva component's event-driven architecture and the sheer diversity of services that can be enabled and supported from a single instance of the software will allow STA to maximize the potential of its business both now and in the future."

The implementation, which is being carried out by DMR Consulting, involves the integration of Convergys billing software with Siebel CRM as well as various in-house legacy systems. Data migration to Geneva from the company's legacy billing platform is already underway, and Geneva is anticipated to be in operation and supporting STA's full range of products by the end of 2003.

Geneva is the rating and billing component of Convergys' Infinys, which delivers fully convergent customer management and billing capabilities for communication services companies. Infinys is built on Convergys' proven and industry-leading Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support.

About Servei de Telecomunicacions d'Andorra (STA)

Servei de Telecomunicacions d'Andorra (STA) is a public entity founded on the 7th August 1975. The company is the sole provider of telecommunications

services in the territory of Andorra, responsible for all existing services and the development of future services. STA is also responsible for managing the technical infrastructure and national networks for television and radio. Excellence in customer service is the company's key value. It is committed to the economic, social, and technological development of Andorra. For more information go to STA's web site http://www.sta.ad

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 48,000 people in 48 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Infinys and Geneva are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)