NYNEX Reports Full Year of Improved Service To State Regulators in New York.

NEW YORK--(BUSINESS WIRE)--July 21, 1997--NYNEX today said that it has once again posted improved quarterly service results, as reported to the New York State Public Service Commission.

The results -- for the second quarter of 1997 -- mark a full year of improvements, including nine straight months of performance that has improved in all 16 categories used by the PSC for quarterly comparisons.

Ivan Seidenberg, NYNEX chairman, said, "A year ago, we very publicly committed to a hiring, investment and operational plan designed to turn around our performance, which had been affected by unanticipated growth. Now, thanks to the great efforts of NYNEX employees, the numbers show that we're moving in the right direction."

Among the highlights of NYNEX's most recent results, which compare second quarter 1997 numbers to those of the second quarter 1996:

- The number of customers reporting a trouble was reduced by 23 percent, despite continued strong growth in access lines;

- Missed repair appointments were reduced by 29 percent;

- Reports of customers out of service for more than a day were reduced by 35 percent; and

- Complaints to the PSC were reduced by more than 51 percent. The aggregate measure of all other measurements is at an all-time high, with 98 percent of NYNEX's statewide objectives being met or exceeded.

Early last year, NYNEX committed an additional $1 billion over five years to hiring and investment programs to improve service results. The company added more than 3,500 service-related positions, and accelerated maintenance programs to address potential problems before customers were affected.

Seidenberg added, "This is a solid start to where we want to be in the future. As we work toward our merger with Bell Atlantic and as competition continues to heat up at the local level, we know that we must keep proving our commitment to quality service every day."

The PSC is expected to review NYNEX's second-quarter service results at an upcoming public meeting.

Meanwhile, NYNEX's proposed merger with Bell Atlantic has received all necessary state approvals and is awaiting final review from the FCC.

NYNEX is a global communications and media corporation that provides a full range of services in the northeastern United States and high-growth markets around the world, including the United Kingdom, Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland, and the Czech and Slovak republics. The corporation is a leader in telecommunications, wireless communications, directory publishing and video entertainment and information services. NYNEX is also managing sponsor of FLAG -- Fiberoptic Link Around the Globe -- the world's longest undersea fiber optic communications cable.

NYNEX news releases are available on the Internet at http://www.nynex.com or via fax for no charge at 1-800-331-1214.

CONTACT: NYNEX

Bob Varettoni, 212/395-0500

Cliff Lee, 518/396-1095