NOVELL CENTRALIZES APPLICATIONS SUPPORT ORGANIZATION FOR EUROPE, THE MIDDLE EAST AND AFRICA; Larger Employee Bases At Centralized Support Centers Will Provide Novell Customers With Improved Quality, More Specialized Skills And Broader Range Of Offerings.OREM, Utah--(BUSINESS WIRE)--Dec. 19, 1994--Novell (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :NOVL NOVL Novell, Inc. (stock abbreviation, AMEX) ) today announced the creation of a centralized applications support model for Europe, the Middle East and Africa Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government, marketing and business purposes. It is particularly common amongst North American based companies, who often divide their international operations into the (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ), with two support centers in Europe and a satellite office in Africa. Under the centralized support model, users of Novell's applications software will experience higher-quality service, quicker response time, enhanced problem resolution capabilities, and receive access to the company's full range of world-class support offerings. The transition to the centralized support model is scheduled for completion during Novell's second fiscal quarter (February through April) of 1995. "By combining the technical support operations from WordPerfect Corporation's country offices into a centralized applications support model, Novell now provides customers with access to a much broader base of experience and a wider range of support offerings," said Bob Clark For the 19th century baseball player, see Bob Clark (baseball) Benjamin "Bob" Clark (August 5 1939[] – April 4 2007) was an American actor, director, screenwriter and producer best known for directing and writing the script with Jean Shepherd to the , director of international service and support at Novell. "A broader base of native linguistic talent at each site will allow Novell to advance its commitment to local-language support. Through the transition period and after the switch to the centralized support centers is complete, our customers will continue to call a telephone number within their country and receive support in their language." Prior to the merger with WordPerfect Corporation Founded in 1979 as Satellite Software International by Alan Ashton, Bruce Bastian and Don Owens. In 1980, W. E. Pete Peterson, Bastian's brother-in-law, joined the Utah-based company as office manager and later became executive vice president. , Novell's EMEA systems support organization operated for more than two years under a centralized model, with a systems support center located in Dusseldorf, Germany. The success of the centralized systems support model was a key factor in Novell's decision to centralize applications support. "Novell's experience with supporting NetWare, UnixWare and other systems products from a centralized office has proven to be very successful throughout Europe, the Middle East and Africa," said Siegfried Wehrmaker, manager of EMEA systems support for Novell. "Novell will now be able to provide this higher level of quality service to our applications customers throughout the same areas." Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock , an industry analyst at International Data Corporation (IDC), said, "The ability to provide consistent quality support on a worldwide basis is critical in today's software environment. Novell's move to a centralized support model in Europe, the Middle East and Africa will allow the company to provide better support on a worldwide basis in a more efficient manner than under a distributed model. By grouping the resources and expertise in the centralized model, Novell customers should expect quicker responses to high-level questions." Ronnie Johansen, director of EMEA applications support for Novell, said, "As the centers become fully functional, our customers will notice the increase in service quality and additional service options. This is Novell's commitment to its customers throughout Europe, the Middle East and Africa." Under the centralized model, two applications support centers located at existing facilities in Weybridge (near London) in the United Kingdom and Capelle (near Rotterdam) in The Netherlands will be aggressively built up to provide support to users of Novell applications throughout Europe and the Middle East. These centers will provide EMEA customers with support for all Novell applications, including WordPerfect, PerfectOffice, and the GroupWare and Main Street families of products. A satellite office in Cape Town Cape Town or Capetown, city (1991 pop. 854,616), legislative capital of South Africa and capital of Western Cape, a port on the Atlantic Ocean. It was the capital of Cape Province before that province's subdivision in 1994. , South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. will continue to provide applications support for the African region. This site will now be strengthened through escalation support from the EMEA centralized support centers. Novell's EMEA systems support center, based in Dusseldorf, Germany, will continue to operate and will remain focused on Novell systems support for EMEA customers. The Dusseldorf support center's main focus is to provide escalation support to Novell's large EMEA reseller and service partner channel, which has been successful in proliferating Novell's products and services. Combined, the systems support center in Germany, the two applications support centers in the UK and The Netherlands, and the satellite office in South Africa will provide support in 17 languages. These languages include: Afrikaans, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish and Swedish. Continuing its commitment to local language support, Novell is offering to relocate all of the current WordPerfect support engineers to the new centralized applications support centers. Until the centralized applications support centers are fully functioning, WordPerfect's country office applications support centers throughout EMEA will continue to provide users of WordPerfect, PerfectOffice, and the GroupWare and Main Street families of products with technical support. Novell Service and Support Programs The merger of Novell and WordPerfect Corporation in June 1994 brought together the support divisions of Novell, which relies heavily on service partners for front-line support, and WordPerfect, where an industry-leading direct support model earned the company a loyal, devoted customer base. The new, combined service and support model offers Novell's diverse customer base with multiple levels of support, directly from the company, from authorized service partners worldwide, and from a number of worldwide electronic support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Novell's comprehensive direct support program includes multiple levels of support to meet the service needs of various customer types. Novell's worldwide service partners include 43 Technical Support Alliance (TSA TSA See tax-sheltered annuity (TSA). ) partners, an organization initiated by Novell; more than 1,200 Novell Authorized Service Centers (NASCs); more than 45,000 Certified Novell Engineers (CNEs); and Novell SYSOPS SYSOPS System Operations . Novell's electronic services include CompuServeTM ; Internet services with information on World-Wide Web (World-Wide Web, networking, hypertext) World-Wide Web - (WWW, W3, The Web) An Internet client-server hypertext distributed information retrieval system which originated from the CERN High-Energy Physics laboratories in Geneva, Switzerland. , Gopher and FTP sites; InfoShare fax-on-demand; and service for the hearing impaired via Telecommunications Device for the Deaf (communications) Telecommunications Device for the Deaf - (TDD) A terminal device used widely by deaf people for text communication over telephone lines. The acronym TDD is sometimes expanded as "Telecommunication Display Device" but is generally considered to be derived (TDD (Time Division Duplexing) A transmission method that uses only one channel for transmitting and receiving, separating them by different time slots. No guard band is used. Contrast with FDD. See also TDD/TTY. TDD - Telecommunications Device for the Deaf ). Novell Inc.'s (NASDAQ:NOVL) business is connecting people to other people and the information they need, enabling them to act on it anytime, anyplace. Novell is the world's leading network software provider. The company's software products provide the distributed infrastructure, network services, advanced network access and network applications required to make networked information and pervasive computing Refers to the use of computers in everyday life, including PDAs, smartphones and other mobile devices. It also refers to computers contained in commonplace objects such as cars and appliances and implies that people are unaware of their presence. an integral part of everyone's daily life. CONTACT: Novell Inc.
Lyle Ball, 801/228-4855 (voice)
801/222-7577 (fax); ball@wordperfect.com (Internet)
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