NJR Chairman and CEO Delivers Keynote Address at QNJ Conference.Business Editors/Energy Editors WALL, N.J.--(BUSINESS WIRE)--Nov. 21, 2002 Laurence M. Downes, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of New Jersey Resources Corporation (NYSE NYSE See: New York Stock Exchange : NJR NJR National Joint Registry (UK) NJR New Japan Radio Corp (Japan) NJR New Jersey Resources, Inc. (stock symbol) NJR Nonjob-Routed ) today addressed participants at the Quality New Jersey (QNJ QNJ Quality New Jersey ) 14th Annual Conference at the Hyatt Regency New Brunswick New Brunswick, province, Canada New Brunswick, province (2001 pop. 729,498), 28,345 sq mi (73,433 sq km), including 519 sq mi (1,345 sq km) of water surface, E Canada. . The two-day conference featured nationally recognized methodologies, education and training for companies in New Jersey striving for performance excellence within their organizations. "We consider QNJ a partner in the development of NJR's companywide quality initiative," said Laurence M. Downes, chairman and CEO of NJR. "Through the commitment and dedication of our employees, our Excellence in Operations (EIO (Enhanced I/O) A hardware interface for HP printers that is used for adding an internal print server and network adapter, a hard disk and other plug-in functionality. EIO cards are smaller than previous MIO cards and more energy efficient. They use the PCI bus. See MIO. ) quality initiative has created a foundation for continuous improvement at NJR that makes quality a part of all of our efforts to meet our Commitment to Stakeholders." NJR embarked on a quality initiative several years ago based on the Malcolm Baldrige
With an emphasis on education and training, NJR has raised the bar on performance and created value for all stakeholders. The Company estimates saving over $2 million through quality improvement initiatives to date. QNJ, a not-for-profit organization, hosts an annual two-day conference for all sectors of New Jersey's economy: business, education, health care, non-profits, government and service organizations. This year's conference, "Performance Excellence in Action, Adding Value to New Jersey," offered workshops and presentations based on the Malcolm Baldrige principles of quality. New Jersey Resources Corporation (NYSE: NJR), a Fortune 1000 company, provides retail and wholesale energy services to customers in New Jersey and in states from the Gulf Coast to New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. , and Canada. Its principal subsidiary, New Jersey Natural Gas Company (NJNG NJNG New Jersey Natural Gas ), is one of the fastest-growing local distribution companies in the United States, and has been named the highest-ranking natural gas utility for customer satisfaction in the Eastern U.S. for 2002 by J.D. Power and Associates. NJNG provides energy services to more than 430,000 residential, commercial and industrial customers in New Jersey's Monmouth and Ocean counties and parts of Morris and Middlesex counties and maintains a nearly 6,000-mile underground pipeline system. NJNG has added nearly 12,000 new customers for the past seven consecutive years, representing 2 billion cubic feet of new firm throughput annually. Other major operating subsidiaries of NJR include NJR Energy Services and NJR Home Services. For more information about the NJR family of companies, visit www.njliving.com. |
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