NICE unveils new capabilities for compliance, analytics and VoIP.NICE Systems recently announced new capabilities, including state-of-the-art speech analytics, new VoIP technologies and a regulatory compliance and risk management suite. The new capabilities are part of NICE Perform. [ILLUSTRATION OMITTED] With the NICE Perform Compliance Suite, companies can use interaction analytics to address challenges in regulatory compliance and corporate governance Corporate Governance The relationship between all the stakeholders in a company. This includes the shareholders, directors, and management of a company, as defined by the corporate charter, bylaws, formal policy, and rule of law. . The suite enables policy enforcement through proactive compliance by preventing insider trading breaches, ensuring rules are followed and detecting irregularities during blackout periods Blackout Period 1. A term that refers to a temporary period in which access is limited or denied. 2. A period of around 60 days during which employees of a company with a retirement or investment plan cannot modify their plans. . It alerts compliance- and risk-related stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. to irregularities even before a transaction occurs and enables more effective and accurate instant investigations. The interaction analytics offering of NICE Perform has been expanded to include more powerful search capabilities, greater analytics throughput and increased accuracy. NICE Perform's interaction analytics component offers technologies and methodologies that address a variety of tasks and customer needs. The offering includes a variety of voice recognition methods, as well as talk analysis and emotion detection. NICE has also unveiled a VoIP Recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. Gateway technology that addresses the latest trends and needs in VoIP environments. Organizations are faced with changing business needs and new regulations that require them to record customer interactions in hundreds or thousands of branches. The new VoIP Recording Gateway helps make this task more efficient and cost-effective. It provides any IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. environment with a scalable, centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. recording solution that replaces the need to have recording units in every branch, reducing management overhead and total cost of ownership. www.nice.com |
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