NICE offers next-gen VoIP recording solution.NICE Systems, a provider of solutions that enable organizations to extract insight from interactions to drive performance, has announced the availability of its next-generation VoIP active recording solutions. New developments include technologies designed to revolutionize the way recording is done in a VoIP environment, and which are fully integrated with the industry's popular VoIP switch vendors. The new offering includes solutions for active recording in Nortel's newly developed Duplicate Media Stream over IP (DMS-IP) architecture, active recording for Cisco's CallManager, new redundancy options for Avaya's Communication Manager API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. , and IP-phone applications. NICE's next generation, active VoIP recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. solutions can help "flatten flatten - To remove structural information, especially to filter something with an implicit tree structure into a simple sequence of leaves; also tends to imply mapping to flat ASCII. "This code flattens an expression with parentheses into an equivalent canonical form." " the organization, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company, helping enable efficient management and administration of branches and agents from home, and enhance centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. recording capabilities for distributed environments, with a low total cost of ownership. By eliminating the need for setup, administration and management at branches or remote sites, active recording can reduce the overhead and complexity associated with previous-generation VoIP recording. [GRAPHIC OMITTED] www.nice.com |
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