NICE Systems.NICE Systems is the global provider of advanced recording and analytics solutions and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" for the contact center and the enterprise that generate insight from multimedia interactions to drive performance. NICE solutions extract the value hidden within multimedia interactions and utilize multi-dimensional analytics for proactive decision making and strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. . SOLUTIONS NICE's new multi-media recording and performance management solution contains the following advanced features to: - Capture multimedia interactions and the information relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc them from all relevant sources. - Analyze the captured content using advanced, multi-dimensional audio analysis technology to learn about key business insights - Visualize the results in the most visually representative way possible to enable quick and efficient proactive decision NICE Perform gives you the timely business information you need to: - Make better informed business decisions by obtaining accurate and timely information, investigating specific occurrences and understanding customers' intentions. - Improve customer loyalty and prevent customer attrition Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. by using audio analysis, emotion detection (to find customers who need additional care), and post-call surveys - Reduce risks by detecting specific words or phrases in interactions that indicate potential risks, analyze these interactions to prevent possible legal problems, ensure better legislative compliance and fraud detection, and improve regulatory reg·u·late tr.v. reg·u·lat·ed, reg·u·lat·ing, reg·u·lates 1. To control or direct according to rule, principle, or law. 2. compliance - Improve operational processes and productivity by using over 200 different interaction criteria to automatically generate reports on customer interactions that help identify points of failure. - Conduct more effective Marketing campaigns by gaining immediate feedback on customer response to your programs so you can quickly modify them accordingly - Identify missed sales opportunities through key word searching, identifying stress or dissatisfaction in the voice of the customer or by identifying when the agent went to the up-sell/cross-sell screen and no new sale resulted. - Analyze the competition by finding calls in which words connected with competitors are mentioned frequently and correlating these with relevant sales information. The power of NICE Perform lies in the unique synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. between components that allows any user to gain insights from the interactions, and turn these insights into an exceptionally valuable source of decision-support information. ABOUT NICE - NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on (NICE) - Headquarters: Rutherford, New Jersey Rutherford is a borough in Bergen County, New Jersey, United States. As of the United States 2000 Census, the borough population was 18,110. Rutherford was formed as a borough by an Act of the New Jersey Legislature on September 21, 1881, from portions of Union Township, - Contact: 866-999-NICE or NA_Sales@nice.com - Web site: www.nice.com |
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