NEW Earns Fourth Consecutive J.D. Power and Associates Certified Call Center Program Distinction.

STERLING, Va. -- N.E.W. Customer Service Companies, Inc. (NEW), the leading provider of extended service plans, buyer protection services and product support, has been recognized for the fourth consecutive year by J.D. Power and Associates Certified Call Center Program(SM) for providing "An Outstanding Customer Service Experience." NEW operates Customer Contact Centers across the U.S. providing support to more than 150 million consumers.

"We are once again honored to receive certification from J.D. Power and Associates for delivering 'An Outstanding Customer Service Experience,'" said Tony Nader, president and CEO of NEW. "Every day our teams across the country manage services for millions of consumers, and we continually strive for ways to achieve excellence in every interaction and service we provide. We know our clients and their brand value depend on it."

Over the past 12 months, NEW opened two new centers and fielded more than 15.5 million customer calls. As part of the J.D. Power and Associates certification process, NEW's contact center operations successfully passed a detailed audit of recruiting, training, employee incentives, management roles and responsibilities and quality assurance capabilities.

"This certification is a tremendous standing ovation for our Customer Care Representatives, who do an incredible job providing outstanding customer experience every day for millions of consumers. Our entire call center operations team is second to none," said Ray Zukowski, senior vice president, Customer Experience.

In addition to passing a detailed operations audit, J.D. Power and Associates conducted a random survey of customers who had recently contacted NEW's call centers. Customers were asked to rate NEW's customer service using the following criteria: courtesy and knowledge of the Customer Care Representatives (CCR's), ease in reaching a CCR, usefulness of the information provided, and timely resolution of the customer's problem, question or request.

NEW was the first in its industry to be recognized with this distinction from J.D. Power and Associates in 2005.

About N.E.W. Customer Service Companies, Inc. (NEW)

NEW is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms. NEW has expanded its product offerings and now delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product lifecycle. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT'S NEW (1-800-942-8763).

For J.D. Power and Associates Certified Call Center Program(SM) information, visit www.jdpower.com.