NEC Unified Solutions and Zeacom to deliver contact center solution.NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. Unified Solutions, Inc., a provider of integrated communications solutions for the enterprise, and Zeacom, Inc., a provider of contact center and call-handling solutions, have entered into a strategic alliance to deliver Q-Master to deploy best-in-class multimedia, self-help Redressing or preventing wrongs by one's own action Without Recourse to legal proceedings. Self-help is a term in the law that describes corrective or preventive measures taken by a private citizen. and agent effectiveness solutions though a combined, unified application suite designed to work across all telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. platforms. Q-Master, aimed at small- and mid-sized contact centers, organizes incoming calls and media according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. routing preferences predefined by the individual contact center. This means that regardless of whether contacts arrive via either telephone, e-mail or the Web, users can manage and report on these incoming contacts in a single and centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. environment. Also, its intelligent routing features direct callers to the right agent every time. Q-Master is completely modular, enabling the contact center to select the components it requires to best meet current operational and budgetary needs, while also retaining the flexibility to add new modules in the future. It has the ability to scale across multiple telephony platforms without compromising feature quality or functionality. www.necunifiedsolutions.com/www.zeacom.com |
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