NEC UNIFIED SOLUTIONS AND GENESYS DEPLOY CALL CENTER SOLUTIONS.

NEC Unified Solutions, Inc. and Genesys Telecommunications Laboratories, Inc. have joined forces to help mid-sized to large enterprises simplify call center installation and reduce setup time and costs by providing a single point of contact for all communication system hardware and contact center software needs. Under the agreement, NEC Unified Solutions adds Genesys' broad suite of call center software to its enterprise solution offerings in North and South America.

NEC Unified Solutions has been optimizing its customers' communications infrastructure and technology investments through industry leading technology and Professional and Managed services for years. With Genesys' industry leading software in its portfolio, NEC has enhanced its offering of voice, data and video solutions for enterprise customers.

To meet the criteria of delivering a truly integrated solution, NEC conducted comprehensive tests to confirm compatibility of Genesys' Real-Time Interaction Suite with the NEC OpenWorX Interface, and has certified its interoperability with all NEC communications hardware. The collaboration and certification helps enterprise customers simplify their deployments and increase their return on investment by obtaining optimal levels of call center system integration and performance.

"Genesys and NEC have successfully joined forces in the past within Asia-Pacific to enable enterprise clients to improve customer service, reduce operational costs and make the most of every customer interaction," said Karl Holzthum, Genesys vice-president of Worldwide Channels and Alliances. "This collaboration now brings these proven products and expertise to the Americas where the need for enhanced customer care strategies has become a primary differentiator and growth driver for companies."

"NEC's experience working with Genesys has given our Asia-Pacific customers the ability to access centralized data from both the communications system and call center software environments," said Jay Krauser, general manager, product management, of NEC Unified Solutions. "Leveraging this experience to our customers on a broader scale allows us to provide greater customer choice as companies seek to increase the performance and strategic value of call centers within their organization."

Genesys and NEC will continue to explore ways to build upon their collaboration, expand functionality and advanced features, and bring to market jointly developed call center solutions.

About NEC Unified Solutions, Inc.

NEC Unified Solutions Inc., a provider of integrated communications solutions for the enterprise, delivers a suite of products, applications and services that help customers achieve their business goals. With more than a century of communications and networking expertise, NEC Unified Solutions, Inc., a subsidiary of NEC America and affiliate of NEC Corporation (NASDAQ:NIPNY), offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. NEC Unified Solutions, Inc. serves the Fortune 1000 and customers across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit http://www.necunified.com/ or call 877/463-2267.

About Genesys Telecommunications Laboratories, Inc.

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA)(NYSE:Paris:)(NYSE:CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management.

Genesys Telecommunications Laboratories, can be found on the World Wide Web at http://www.genesyslab.com/.

For more information, call 214/262-6059 or 415/437-1078