NEC Acquires MCS; Expands Presence In Contact Center Market.NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America, Inc. announced the acquisition of Micro Computer Systems, Inc., a privately held software development company specializing in networking products and Internet/Intranet access. MCS designs and sells its interoperability software worldwide; its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Calypso Calypso, in Greek mythology Calypso (kəlĭp`sō), nymph, daughter of Atlas, in Homer's Odyssey. She lived on the island of Ogygia and there entertained Odysseus for seven years. Message Center, is a customer contact management solution that tracks, routes, reports and archives incoming e-mail and Web-based chat activities within blended call centers A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. . Based on the integration of the Calypso Message Center with NEC's contact center products, Contact WorX is an application designed to provide capabilities to address e-mail and Web contacts within the NEC CCDesign product suite. |
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