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NATURAL MICROSYSTEMS UNVEILS 16-TRUNK, 8-STATION SYSTEM FOR CALL CENTERS

NATURAL MICROSYSTEMS UNVEILS 16-TRUNK, 8-STATION SYSTEM FOR CALL CENTERS
 NATICK, Mass., Feb. 3 /PRNewswire/ -- Natural MicroSystems Corp., a pioneer and marketleader in voice processing technology, today introduced the VBX(tm) ATS 16/8 Call Center system for use in integrated voice applications in the fast-growing callcenter marketplace.
 A member of Natural MicroSystems' VBX family of powerful voice and call processing products, the system provides a 2-slot solution utilizing an ATS 16/8 combined 16-trunk and 8-Station Interface and a VBX 1200D 12-port digital voice board. With software built into its complete development environment, this hardware can connect as many as 12 simultaneous channels of voice response and as many as eight agent telephone stations. Because the configuration is expandable, applications can control 48 or more agents.
 "By converging the power of computers with the universality of the telephone, voice processing technology is allowing businesses to improve productivity and service," said David B. Levi, president of Natural MicroSystems. "Natural MicroSystems' Call Center tools enable developers to bring standard and innovative applications to market quickly and easily."
 Integrated into the ATS 16/8 system is SwitchPath(tm), Natural MicroSystems' advanced digital circuit-switching software with more than a dozen high-level function calls that can be used with C, BASIC, Cobol, Pascal, Fortran or RGP, and the company's industry-standard Multi-Vendor Integration Protocol (MVIP)(tm). SwitchPath provides the programmer with a uniform software interface for systemresources such as the MVIP switch elements, digital and/or analog trunk interfaces and processing boards.
 MVIP eases system integration efforts with its architecture, digital switchingdistributes calls to MVIP-compatible boards that provide the functions each call requires such as recorded voice, speech recognition, fax or live agents. Systems employing MVIP provide cost-effective call center solutions from as few as eight agents to 48 agents and above. Wide Market Applications
 Target applications in the call center marketplace include inbound and outbound services for telemarketing, catalog sales and customer service response lines; collection calls and telephone surveys, and other specialty applications that apply to operator services, message centers, chat lines and prison payphone management systems.
 Applications are scalable to meet customer configuration requirements and can be easily extended to support both digital and analog telephone trunks. System capacity is increased by adding additional ATS 16/8 station interface board sets. High Level Scripting, Advanced Function Library
 "Using either VScript(tm) or ME/2(tm) allows rapid development of integrated voice response applications," said Brough Turner, senior vice president of Natural MicroSystems. "VScript is a high-level scripting language that uses English-like commands to control telephone functions, record and play speech, and implement the variables, parameters and database management for voiceresponse applications. ME/2 is an advanced function library with more than 170functions for voice and call processing."
 The development kit for the Call Center system costs $8,750 and is available immediately. Additional board sets are currently available for $7,925 each, with discounts for volume purchases.
 Natural MicroSystems, headquartered in Natick, Mass., is the worldwide leader in the development and marketing of standards-based, open-architecture voice processing systems that combine computer and telecommunications technology. A pioneer in voice processing technology, Natural MicroSystems offers VBX, an open-architecture family of powerful multi-line voice application development systems and Watson(R), a personal voice management system introduced in 1984.
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 Note: VBX, SwitchPath, MVIP and Watson are registered trademarks or trademarks of Natural MicroSystems.
 -0- 2/3/92
 /CONTACT: Patricia Shannon of Natural MicroSystems, 508-650-1330; or John Coulbourn of Rourke & Company, 508-777-6006, for Natural Microsystems/ CO: Natural Microsystems Corp. ST: Massachusetts IN: CPR SU: PDT


SH -- NE004 -- 6091 02/03/92 10:50 EST
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Date:Feb 3, 1992
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