N. Wales man tackles post misery.
Byline: Tom Bodden Welsh Affairs Correspondent
A NORTH Wales North Wales (known in some archaic texts as Northgalis) is the northernmost unofficial region of Wales, bordered to the south by Mid Wales and to the east by England. man is to stand up to the troubled postal service postal service, arrangements made by a government for the transmission of letters, packages, and periodicals, and for related services. Early courier systems for government use were organized in the Persian Empire under Cyrus, in the Roman Empire, and in medieval on behalf of the people of Wales Wales, Welsh Cymru, western peninsula and political division (principality) of Great Britain (1991 pop. 2,798,200), 8,016 sq mi (20,761 sq km), west of England; politically united with England since 1536. The capital is Cardiff. .
Iwan Roberts Iwan Wyn Roberts (born 26 June, 1968 in Bangor, Wales) is a former professional footballer who played as a striker for a number of English league clubs. He also played international football for Wales, winning 15 caps without scoring. is heading up a team of watchdogs to investigate postal complaints.
Mr Roberts, 30, originally from Denbigh
Denbigh (Welsh: Dinbych) was county town of the traditional county of Denbighshire, Wales before 1888. , will research consumers' gripes gripe
v. griped, grip·ing, gripes
1. Informal To complain naggingly or petulantly; grumble.
2. To have sharp pains in the bowels.
1. and can press for compensation claims for lost or damaged mail.
The new senior complaints officer with Postwatch Wales will act as a voice for users of postal services in a team of three in Cardiff.
"We are in the front line of the complaints, if people can't get satisfaction by contacting Royal Mail or Parcelforce, " he said.
The newly-established organisation - set up last year under the Post Services Act - has been handling about 45 complaints a month.
It took over from the former Post Office Users Council but Mr Roberts says it now has teeth to act on behalf of the public.
Postwatch reports to the industry regulator regulator,
n the mechanical part of a gas delivery system that controls gas pressure that allows a manageable flow of drug vapor to escape.
see reducing valve. Postcomm, which can levy fines or penalties on failing operators.
The biggest single complaint case handled in Wales so far involved a North Wales company expecting delivery of vital documents which went missing in the post.
Postwatch managed to secure more than pounds 1,000 in compensation for the business.
But Mr Roberts says that job satisfaction does not lie in cash pay-outs.
"Basically, we are aiming to get to the root of any problems to try to stop then happening again, we just want the best for the consumer."
Most complaints involve delayed mail, damaged parcels or packages getting lost, he said.
"Sometimes the case can cause a lot of distress, like the widow from Prestatyn whose card to her dying husband arrived after he died.
"That is an extremely emotional situation.
"And people do ring up and they are terribly upset. What they want is someone to help them, to get to the bottom of what went on, and when you are able to do that it is hugely satisfying."
Postwatch Wales is made up of nine committee members across the country, each with 10 volunteers carrying out research.
The closure of sub Post Offices is another keen issue in communities, he said. It can exclude people from access to services because of where they live, or their background or age.
"Even moving a sub post office a mile and a half can provoke pro·voke
tr.v. pro·voked, pro·vok·ing, pro·vokes
1. To incite to anger or resentment.
2. To stir to action or feeling.
3. To give rise to; evoke: provoke laughter. deep feelings in communities."
As Consignia, the new name for the Post Office, faces increasing outside competition for delivery services, Postwatch will extend its responsibility to other operators too.
POSTWATCH Wales can be contacted on 08456-013265, and a website at www. postwatch. co. uk with access to the Wales pages.