Motorola Selects NICE Systems to Provide Voice Recording for Los Angeles Police Department Dispatch Centers.

Business Editors & Technology Writers

RA'ANANA, Israel--(BUSINESS WIRE)--Dec. 17, 2002

NICE Systems (Nasdaq:NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced Motorola, Inc. (NYSE:MOT) has selected it to provide advanced digital voice recording solutions for the integrated 911/radio console systems for two recently constructed Los Angeles Police Department (LAPD) 911dispatch centers.

The NICE Systems recording solutions will enable Motorola's public safety and government customers to record radio transmissions and telephony on its networks. It will give LAPD the ability to reconstruct incidents accurately and chronologically -- for both training purposes and to assist in resolving potential legal issues that might develop later, either about the incident itself or about the official handling of it. Specifically, for each of the two new centers, one in downtown Los Angeles and the other, to open late next year, in the suburban San Fernando Valley, NICE Systems, Inc. will provide a recording solution at each site. The solution will include the capability to record 400 channels of traditional telephony and radio communications that will be archived on Raid 5 storage for on-line recall of recordings and VXA tape for longer-term storage requirements. When completed, the recording system will record 800 simultaneous phone and radio conversations, and allow LAPD officials to store all of the call information for 21.6 million phone calls and radio conversations handled by the centers every year, for up to three years.

"We're pleased to be working with Motorola on this major undertaking," said Chris Wooten, vice president public safety, NICE Systems, Inc. "LAPD is one of the largest and most prestigious police departments in the world with stringent call recording requirements, which we were able to meet. Just as important, our systems give them the ability to upgrade and expand recording capacity without extensive new capital outlays."

The recording systems, which are replacing aging reel-to-reel analog recorders, will dramatically speed the task of locating and retrieving recordings required for evidentiary or investigative purposes and will help reduce the backlog of recording requests. Each month, the department receives approximately 1,500 requests for the recordings, requiring at least six full-time employees.

New system will speed recording retrieval

"With our older system, finding and retrieving calls was essentially a long manual process," said Roger Ham, LAPD's Deputy Chief and Chief Information Officer. "The NICE system will let us find a record almost instantly. It promises to make the whole process dramatically more efficient, and help us better serve our diverse community."

In terms of recording storage, the NICE system will give LAPD the kind of capacity it needs for a jurisdiction the size of Los Angeles. The most recent six months of recordings, representing about 90,000 channel hours of conversation, will be stored on a RAID 5 system, offering immediate access to some 1.8 million calls recorded each month. Department personnel will be able to enter one or more key pieces of information -- date and time of call, console position, calling number (ANI), calling location (ALI) and incident number, among others -- and the system will instantly produce a list of calls that meet the search criteria. A mouse click on a call listing begins playback.

"These are important benefits for our public safety customers," said Jim Connor, Motorola Director of Network Infrastructure Operations. "Ideally, radio traffic should be saved and played alongside 911 telephone calls to get a complete picture of what actually happened."

The system will also feature a Calls Database, located on a special system server that holds key data on calls going back three years. A search result will direct the operator to a specific archived VXA-1 digital audiotape that holds that call. Each VXA-1 tape has a 33-gigabyte capacity, the equivalent of about 5,200 channel hours of audio.

About Motorola

Motorola, Inc. (NYSE:MOT) is a global leader in providing integrated communications and embedded electronic solutions. Sales in 2001 were $30 billion.

About NICE

NICE Systems (NASDAQ: NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark Note: 3600 View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

(a) In Australia only

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.