Motive joins Genesys' interacts program. (Strategic Alliances).Motive motive or motif (mōtēf`), in music, a short phrase or passage of two or more notes and repeated or elaborated throughout the composition. The term is usually used synonymously with figure. Communications, Inc., a provider of service infrastructure software, and Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc., a subsidiary of Alcatel, have announced that Motive has joined the Genesys Interacts Program as a Strategic Member. The companies' alliance was forged to help enable communication service providers to more effectively automate To turn a set of manual steps into an operation that goes by itself. See automation. phone interactions with broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). customers seeking voice self-service and support automation for installation and service inquiries. Working together, Motive and Genesys will offer a joint solution designed to help providers bring advanced support automation capabilities to the voice channel. With the joint solution, subscribers will be able to call their provider, explain their problem into the phone using natural voice commands and then be guided through an intelligent service process that uses PC and connection diagnostics (1) Software routines that test hardware components (memory, keyboard, disks, etc.). Diagnostics are often stored in ROM chips and activated on startup. (2) Error messages in a programmer's source code that refer to statements or syntax that the compiler or assembler to help them resolve their problem automatically through self-service. If further assistance is necessary, the technology will route user s to the appropriate customer service representative, who is automatically presented with all relevant subscriber configuration and diagnostic information so the problem can be resolved quickly and efficiently. |
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