Molloy Group, Customer Support Software Leader, Offers Free Help Desk Institute Membership to New Licensees of Its TOP Of MIND System.PARSIPPANY, NJ--(BUSINESS WIRE)--October 3, 1997--Molloy Group, Inc. will offer new customers who license its TOP Of MIND(R) customer support software a free six-month Premier membership in the Help Desk Institute (HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect ), a SOFTBANK Forums organization, under a new agreement with the HDI. The arrangement enables new users of TOP Of MIND, Molloy Group's award-winning help desk software featuring the unique Cognitive Processor for automated problem resolution, to network with over 7000 help desk professionals willing to share their knowledge and experience. HDI, with partners in nine countries and 58 local chapters throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , is the world's largest organization dedicated entirely to serving the needs of help desk and support center professionals. "We are very pleased to welcome Molloy Group, a leader in Knowledge Management solutions for customer support, to this new HDI cooperative marketing program," said Emil Kobylecki, executive director of HDI. "This arrangement will allow us to demonstrate the benefits of HDI membership first-hand to new help desk customers." The six-month premier membership will include selected HDI educational materials, a six-month subscription to LifeRaft professional journal, access to materials on the HDI Web site, and a discount on HDI-sponsored conferences and training. Customers who purchase TOP Of MIND under this program also have the option of upgrading their free premier membership for a 50-percent discount off the price of a full HDI site membership. Help Desk Institute, a division of SOFTBANK Forums' Knowledge Interact, serves the help desk and customer support communities by providing targeted information about the technologies, tools and trends that impact the industry in a vendor-neutral setting. Since its inception in 1989, HDI has provided customer support training and a valuable networking forum through its semiannual conferences, regional seminars, local chapter organizations and an array of publications that includes a professional journal, salary and practices surveys, and a variety of Web-based forums through the HDI home page. HDI is headquartered in Colorado Springs Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , CO, and can be reached at 800 248-5667 or on the Internet at http://www.HelpDeskInst.com. Molloy Group is dedicated to excellence in knowledge-based products and services for help desk and customer service organizations, and their customers. Its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , TOP Of MIND(R) Help Desk, is a full-featured customer support application built around the Cognitive Processor(R) - widely recognized as the simplest, most reliable and most cost-effective problem resolution tool available. TOP Of MIND has received awards such as Computer Reseller News Test Labs' "Recommended" award, Network VAR's Integrator's Choice Award and LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. Magazine's Product of the Year. The Company's Internet Knowledge Kiosk(TM) extends this unique technology to the biggest, challenging "enterprise" environment of all: The World Wide Web. The Company markets its products worldwide, directly and through resellers. Through its Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. operation, Molloy Group delivers consulting, integration and education services for a comprehensive help desk offering. For more information on Molloy Group products and services, contact Molloy Group at Four Century Drive, Parsippany, NJ 07054; telephone 973 540-1212; fax 973 292-9407; e-mail info@molloy.com. Visit Molloy Group on the World Wide Web - http://www.molloy.com. SOFTBANK Forums, the SOFTBANK Forums logo, Knowledge Interact, Help Desk Institute, LifeRaft, and "Where The World's Best Minds Meet" are trademarks or registered trademarks owned or used under license by SOFTBANK Forums L.P., and may be registered in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. Other product and company names mentioned may be trademarks of their respective owners. CONTACT: Molloy Group, Parsippany Bruce Molloy, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Peter Dorfman, Director of Corporate Communications (973) 540-1212 or Corinne de Palma Palma or Palma de Mallorca (päl`mä thā mälyôr`kä), city (1990 pop. 325,120), capital of Majorca island and of Baleares prov., Spain, on the Bay of Palma. Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most , New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Corinne de Palma (212) 799-6088 |
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