Mobile Automation Expands Support Offerings to Better Serve Needs of Global Clients.Business Editors/High-Tech Writers SANTA MONICA Santa Monica (săn`tə mŏn`ĭkə), city (1990 pop. 86,905), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1886. Tourism and retailing are important, and the city has motion-picture, biotechnology, and software industries. , Calif.--(BUSINESS WIRE)--March 18, 2002 Mobile Automation Inc., a leading provider of secure management solutions that protect mobile computers and wireless devices, Monday Monday: see week. announced the expansion of its customer support programs to better serve the growing number of global firms using MA2000 software. "Our customer base is growing swiftly, and there are an increasing number of global firms who are asking for different types of service options," said Douglas Neal, president and chief executive officer of Mobile Automation Inc. "At Mobile Automation, we attempt to meet client needs whenever possible by customizing our products and services to match the frequent changes in their requirements. Our new Mobile Advantage Support options should cover all of these needs," added Neal. Effective April 1, users of the firm's popular MA2000 software will be able to select from a range of support options, from basic support (normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a ) to premium support (24-hour coverage). Customers will be able to access Mobile Automation support assistance via email, voice, fax, chat, or through "self care" access to a company knowledge database. "Our MA2000 software is easy to work with, and therefore, our support load is not very heavy to start with," commented Mark Bell, vice president of worldwide sales for Mobile Automation. "However, when a customer needs assistance we want to provide them with help as soon as possible. The new offerings will allow our users to select the right support plan to fit their needs." "We are also committed to providing our global customers with the best possible service," added Bell. "The reaction of our global MA2000 users has been extremely favorable fa·vor·a·ble adj. 1. Advantageous; helpful: favorable winds. 2. Encouraging; propitious: a favorable diagnosis. 3. ." About Mobile Automation MAI MAI Mail (File Name Extension) MAI Multilateral Agreement on Investment MAI Maius (Latin: May) MAI Ministerul Administratiei si Internelor (Romanian) develops mobile systems management solutions that extend the reach of IT organizations beyond traditional LAN-based tools. Founded in April 1997, Mobile Automation Inc. provides award-winning tools for controlling software distribution, application management, and system configurations on the key mobile platforms: Windows 95/98/NT Refers to all 32-bit versions of Windows prior to Windows 2000. It implies Windows ME and Windows 2000. It specifically excludes Windows 3.x. See Windows. PCs, Windows CE (Windows Consumer Electronics) Microsoft's version of Windows for handheld devices and embedded systems that use x86, ARM, MIPS and SHx CPUs. Windows CE .NET superseded Windows CE 3.0. , and Palm OS. For more information regarding the company and its products, please contact us at: 310/914-9603, Info@mobileautomation.com or www.mobileautomation.com. |
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