Mitel at Windows NT Intranet Solutions Conference & Exhibition.SAN FRANCISCO--(BUSINESS WIRE)--Aug. 13, 1997--Windows NT Intranet Solutions Conference & Expo Mitel Booth no.1320-- Mitel Showcases Applications and Toolkits Developed Using MediaPath Developer's Environment At the Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. Intranet Solutions Conference & Exhibition, August 13 - 16, Mitel Corporation (NYSE NYSE See: New York Stock Exchange :MLT (MultiLink Trunking) See port aggregation. ) (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :MLT) will showcase MediaPath Developer's Environment (MPDE MPDE Medium Density Polyethylene (plastic commonly used in water pipes) MPDE Motion Picture Distribution of Estonia MPDE Main Propulsion Diesel Engine ), an open, standards-based development environment for creating integrated computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration applications. MPDE resides on MediaPath server, a voice operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. for NT LAN servers. MPDE is unique in that it provides a call control engine that makes traditional voice functionality transparent and easy to incorporate into Windows-based applications thereby reducing development time for Windows developers. Highlighting the advantages of using the MediaPath Developers Environment, three developers will showcase their innovative computer telephony applications in the Mitel booth. Tanager tanager (tăn`əjər), any of the small, migratory perching birds of the family Thraupidae, chiefly of the tropical New World. Only five species migrate to North America; of these the scarlet tanager (Piranga olivacea Software Ltd. and Fulcrum fulcrum: see lever. Technologies Inc. will showcase the first-ever customer help desk application developed using the MediaPath Developer's Environment, and Pronexus will showcase its award-winning computer telephony developer toolkit. Tanager Software Ltd., a leading MediaPath developer, in partnership with Fulcrum Technologies, Inc., will demonstrate TraxSuite, its award-winning customer help desk application developed using the MediaPath Developer's Environment. TraxSuite is a fully integrated solution for response-critical environments such as help desks, call centers, and customer service departments. TraxSuite is aimed at departments of 12 to 96 agents and incorporates a range of telephony features such as interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), skills-based automatic call distribution (ACD/DNIS), caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. (ANI), internet callback (webACD), and realtime call control and accounting. Tanager Software Ltd. developed the core application and embedded Fulcrum's robust information retrieval information retrieval Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links. software into TraxSuite using the MediaPath Developer's Environment, which greatly simplified the work needed to integrate the two products. Pronexus, a leading provider of component-based Windows telephony See TAPI. software development tools and custom applications, will demonstrate VBVoice, a computer telephony programming tool which sits on the MediaPath platform. VBVoice combines an easy-to-use, flowcharting-style design interface with the open architecture and connectivity of visual programming languages like Visual Basic. The toolkit allows developers to build client-server applications with voice mail, integrated messaging, outcalling, fax-on-demand, teleconferencing, speech recognition, intelligent call routing and much more. VBVoice has been recognized with Computer Telephony magazine's Product of the Year Award in 1994 and 1996 and with VBTech Journal's 1997 Reviewer's Choice Award, and is targeted for MIS departments. The MediaPath Developer's Environment is an open system based on industry standard application programming interfaces (APIs), such as TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. (telephone API) and WAVE (sound API), making it easy for third party developers to create new applications, as well as to port existing applications to the MediaPath platform. Developers also have a choice of high level, object-oriented programming languages such as C, C++ and Visual Basic. By using industry standard APIs and common programming languages, developers can leverage applications developed in MediaPath to other TAPI-compliant environments. MediaPath does not require developers to be experts in voice communications to incorporate voice functionality into their applications. Drawing on its extensive 25 years experience in the voice arena, Mitel has already provided core voice functionality in MPDE and has made the complexity of the call control engine transparent to the developer. As a result, it is easy for developers to create computer telephony applications and development time can be reduced significantly. "Tanager is excited to debut TraxSuite on the Mitel MediaPath platform," said John Peacock, President, Tanager Software Ltd. "The MediaPath Developer's Environment offered Tanager a number of significant benefits. Most importantly, we didn't need to be telephony experts to create this application - Mitel has built telephony functionality directly into the MediaPath toolkit. As a result, we were able to quickly and cost-effectively bring TraxSuite to market." Through its MediaPath developers@work Network Program (MPDN), Mitel supports developers by offering easy access to technical assistance and information for creating integrated and flexible communications management solutions. The MPDN Program offers support for the telephony aspect of CT development and training to help developers understand and address telephony issues. The program also provides access to joint marketing programs, as well as sales and technical training kits to help developers bring their CT solutions to market. The MPDN Program consists of two levels. The Basic Developer Program provides support to developers who want to create MediaPath server-based applications, but who do not require access to Mitel's joint marketing programs. The Enhanced Developer Program supports developers who want to have applications certified on MediaPath Server and who want access to Mitel's joint marketing programs and sales support. The program also provides the Test Drive CD, allowing developers to simulate developing in the MediaPath Developer's Environment. About Mitel Mitel Corporation (NYSE:MLT TSE:MLT) designs, manufactures and markets systems, sub-systems and microelectronic components for sale to world markets in the telephony, computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) and communications industries. The company's products include voice communications systems; public switching systems; network enhancement and gateway products; CTI systems and applications; client server telecom products; custom silicon wafers, integrated and hybrid circuits, and optoelectronic devices. Mitel's leadership strategy is centered on advancing people-to-people communications in an open, distributed and standards-based environment. -0- Notice to editors: M Mitel (design), Mitel and MediaPath are registered trademarks of Mitel Corporation. All other names and products herein are trademarks of their respective companies. For more information on Mitel Corporation, visit our web site at http://www.mitel.com CONTACT: Mitel Corporation Copithorne & Bellows 613-592-2122 617-450-4300 Kris Sherry Jennifer Prince / Jon Bornstein kris_sherry@mitel.com jennifer.prince@cbpr.com jon.bornstein@cbpr.com |
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