Mitel announces enhancements for applications toolkits.KANATA, Canada--(BUSINESS WIRE)--Feb. 26, 1997--CT Exp 97 Booth #1611-- Best in Class CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Applications To Be Showcased At CT Expo 97 Mitel Corporation (NYSE NYSE See: New York Stock Exchange :MLT (MultiLink Trunking) See port aggregation. ) (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :MLT), a leader in computer telephony integration Computer Telephony Integration - Computer Telephone Integration , will unveil two new enhancements for their developers@work program -- Mitel's WAVE toolkit for TALK TO(R) TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. application development and Mitel's Telephony Application Interface (MiTAI(TM)) for Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT(R) -- at CT Expo 97 in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , March 4-6 on Booth #1611. These open, standards-based development environments enable developers to easily adapt applications to Microsoft's Telephony Applications Programming Interface (TAPI) and Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. environments, while providing users with the most complete series of voice-enhanced productivity solutions available. In addition, the company will showcase a wide range of third party computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration applications operating on Mitel platforms. TALK TO TAPI is a powerful toolkit that combines proven Mitel DNIC DNIC, n See diffuse noxious inhibitory control. SUPERSET A group of commands or functions that exceed the capabilities of the original specification. Software or hardware components designed for the original specification will also operate with the superset product. However, components designed for the superset will not work with the original. (TM) technology with Microsoft's TAPI allowing application developers to take full advantage of the functionality provided by Mitel's SX-2000(R) and SX-200(R) PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). platforms. The new TALK TO TAPI includes WAVE functionality that integrates sound files with a call control interface, giving programmers an ideal and flexible platform for creating voice and messaging applications. Mitel's Telephony Application Interface (MiTAI) for the Windows NT platform enables the full functional integration of voice and data by adding telephony features such as automatic dialing, call transferring, conferencing and Automatic Number Information (ANI) to business applications. MiTAI is Mitel's most powerful CTI Applications Programming Interface (API), providing the greatest level of integration between SX-2000 PBX platforms and computing environments, and supporting a full complement of features and functions. Previously MiTAI supported the UNIX operating system Noun 1. UNIX operating system - trademark for a powerful operating system UNIX, UNIX system operating system, OS - (computer science) software that controls the execution of computer programs and may provide various services . This latest release allows developers to leverage their technical experience and familiarity with Windows NT to bring together the power of telecommunications and computing in sophisticated user applications. "We realize that Mitel supports `best in class' developers who can meet their exacting requirements with respect to technological superiority and innovation, product reliability and quality," said Zig Serafin, Director, Business Development, CallWare Technologies. "As a Microsoft and Novell CTI development partner, Mitel's developers@work program offers CallWare a number of attractive features including open platforms, a choice in toolkits and outstanding service and support. Mitel's extensive installed customer base gives us the opportunity to provide our applications to customers who are seeking the next generation of high performance CTI and voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. solutions. As a result of the developers@work program, Mitel and CallWare are able to provide proven and reliable total business communications solution sets for Microsoft and Novell users worldwide." TALK TO TAPI with WAVE and MiTAI for Windows NT are available now through Mitel's developers@work program. Mitel has long been committed to bringing a choice of applications solutions to their customers. By partnering with developers and providing them with the ability to easily create applications for Mitel's open platforms, customers are assured of a wide range of high performance CTI solutions that can enhance their Mitel platform investment. The following productivity-enhancing applications will be demonstrated on Mitel platforms at Mitel booth #1611 during CT Expo 97: Active Voice ViewMail(TM) for Mitel MediaPath(TM) MediaPath is a voice operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. which provides call control functions in a LAN server. ViewMail for MediaPath brings the power of true unified messaging to the Microsoft Exchange inbox. Providing access to voice mail, fax and email in the Exchange inbox, ViewMail gives users complete control over every type of message from a desktop PC or any touch-tone telephone. CallWare(TM) Unified Messaging for Mitel SX-2000 CallWare v. 5.2 is an open, standards-based, CTI voice and call processing system that links computer networks to over 300 telephone systems to provide full-featured voice mail with advanced CTI applications, such as visual voice mail, unified messaging, Internet access to all messages and Internet server clustering. CallWare Phonetastic(TM) for Mitel SX-2000 Phonetastic is Callware's call management product providing first and/or third party call control. Phonetastic utilizes intelligent call management to route calls based upon different variables, such as caller identity or location. A "screen pop" on the desktop PC informs agents of pertinent caller information accessed from existing databases. Mitel SX-200 Simon Server Mitel SX-200 Simon Server is a bundled client/server CTI solution that brings the benefits and functionality of CTI to workgroups of 5 to 25 at an affordable price. The Group PhoneWare(TM) application for the SX-200 Simon Server manages the flow of desktop information to simplify call processing. Combining new digit collector technology with existing database applications allows agents to access personalized information for each call, enhancing customer satisfaction without increasing costs. PRIOR Data Sciences ExpressIVE(TM) for Mitel MediaPath ExpressIVE is the latest productivity tool for mobile users. Using MediaPath, ExpressIVE gives users automatic speech recognition, advanced telecom, integrated messaging and rerouting of incoming calls. This advanced call control means users always have access to important messages and are never out of touch, even when away from the office. Symantec ACT!(TM) for Mitel SX-200 and SX-2000 Symantec's industry leading Personal Information Manager (PIM (1) (Protocol Independent Multicast) A multicast routing protocol endorsed by the IETF. Used in conjunction with an existing unicast routing protocol, it comes in two flavors: Dense Mode (PIM-DM) is used when recipients in the target group are in a concentrated ), ACT! increases user productivity with a ready-to-use contact database and history log, integrated calendars and report generator Same as report writer. . ACT! is the most complete solution for managing business relationships. Integration using Mitel's TALK TO TAPI toolkit will be demonstrated at the Mitel booth. Tanager tanager (tăn`əjər), any of the small, migratory perching birds of the family Thraupidae, chiefly of the tropical New World. Only five species migrate to North America; of these the scarlet tanager (Piranga olivacea TraxSuite(TM) for Mitel MediaPath TraxSuite is ideal for response-critical customer service department, help desk or call center environments. TraxSuite for MediaPath takes advantage of a reliable client/server architecture and offers features such as Auto Attendant, Automatic Call Dispatch, Web Connectors, e-mail, voice menus, and Database Management. TASKE Auto Agent for Mitel SX-2000 TASKE Auto Agent utilizes the TALK TO TAPI interface to deliver a personalized greeting to callers as they enter a customer service queue. This is the first software in a series of packages that TASKE Technology is creating for enhanced agent and supervisor functionality for the Mitel SX-2000 LIGHT PBX. Wygant IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Application for Mitel SX-2000 SmartAnswer(TM) manages caller expectations by informing them of their place in queue and estimated hold time. It also gives the caller options including transferring to another extension, leaving a voice message, or requesting an automated call back. SmartAgent(TM) is a memory-resident software utility that accepts call presentation messages from the Data-Follow-Me(TM) system and automatically "pastes" the caller's identification onto any database application. With SmartAgent, call centers become CT-enabled without having to modify their existing software. Wygant Encore(TM) is a Windows NT-based digital voice logging system that allows for recording, archiving, reviewing, multimedia playback, and monitoring of agent calls. About Mitel Corporation Mitel Corporation designs, manufactures and markets systems, sub-systems and microelectronic components for sale to world markets in the telephony, computer telephony integration (CTI) and communications industries. The Company's products include voice communications systems; public switching systems; network enhancement and gateway products; CTI systems and applications; client server telecom products; custom silicon wafers, integrated and hybrid circuits, and optoelectronic devices. Mitel's leadership strategy is centered on advancing people-to-people communications in an open, distributed and standards-based environment. -0- Note to editors: M Mitel (design), Mitel, TALK TO, SX-200 and SX-2000 are registered and MiTAI, SUPERSET and MediaPath are trademarks of Mitel Corporation. All other names and products herein are trademarks of their respective companies. CT Expo 97 Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. Mitel Booth #1611 March 4-6, 1997 CONTACT: Mitel Corporation Ann Hatchell 613-592-2122 ann_hatchell@mitel.com or Copithorne & Bellows Jon Bornstein/Mary-Margaret Wantuck 617-450-4300 jon_bornstein@cbpr.com mary-margaret.wantuck@cbpr.com |
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