Mitel Unveils Breakthrough Speech Processing Features, Call Routing by Voice and Fully Bilingual Speech Recognition.
OTTAWA--(BUSINESS WIRE)--Oct. 2, 2000
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New Features Offer Enhanced Convenience and Control for Mobile Users
Mitel Communications Systems, a division of Mitel Corporation, today announced breakthrough features with Release 2.0 of Impresa im·pre·sa
An emblem or device with a motto.
[Italian, undertaking, impresa; see impresario.] (TM) Speak@Ease (TM) Attendant, its speech recognition system.
For the first time, users can route their office telephone calls to any telephone number--inside or outside the office--with conversational voice commands. In addition, users no longer have to be at the office to employ the call routing function--they can now re-route their calls by voice from any wired or wireless telephone, anywhere. They can also tell the system to forward their calls to another number for specific lengths of time.
"Today's mobile employees want communication services that follow them wherever they are," said Mike Berlin, vice president, advanced messaging and applications, Mitel Communications Systems. "By offering voice control over call routing, we're simplifying the use an important telephony feature and offering unprecedented convenience." Call routing by voice
Users can control the call routing function using voice commands. Examples: - Route your office calls to any telephone number. "Forward my calls to this number..." - Route calls to pre-programmed numbers. "Forward my calls to my home office..." - Route calls to another number for specific time periods. The system automatically reverts to the prior setting when time elapses. - Query your call routing status. "What is status of my calls?" System replies: "Your calls are forwarded to your residence until three p.m."
Fully bilingual speech recognition
Available in English/French and English/Spanish versions, Speak@Ease Attendant recognizes two languages simultaneously, making it fully bilingual. While other systems prompt you to use one language or the other, Speak@Ease Attendant lets you set your language preference, but always recognizes names and commands spoken in either language, without a language prompt.
Integration to Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony platforms
Mitel's speech processing Speech processing is the study of speech signals and the processing methods of these signals.
The signals are usually processed in a digital representation whereby speech processing can be seen as the intersection of digital signal processing and natural language processing. applications strategy calls for multi-platform compatibility with both IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. systems and traditional PBXs (Private Branch Exchange). Speak@Ease Attendant is now compatible with Meridian(TM) 1 Communications Systems PBXs from Nortel Networks. Web interface
Release 2.0 offers additional functionality via a web interface to Speak@Ease Attendant. Users can easily change their call routing settings and language display, in addition to managing their personal contact list and personal profile. About Speak@Ease Attendant
Mitel's Impressa Speak@Ease Attendant, Release 2.0 is an automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. and personal dialer application that incorporates advanced speech recognition technology. Available now, Release 2.0 operates on Mitel's Ipera 2000, the company's advanced IP enterprise communications solution, and Mitel's family of SX-200(R) Light and SX-2000(R) Light PBXs.
As a corporate dialing directory, the system allows internal extension and external number voice dialing; for example, just by saying, "Call John Smith on his cell phone." Users can create their own secure list of personal dialing numbers through a web interface. The attendant recognizes and logs users into applications based on a secure voice signature. Speak@Ease applications run on a PC-based platform integrated to PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems via a digital line interface.
About the Technology
Speak@Ease recognizes and understands naturally spoken language without requiring the user to train the system. Speak@Ease has a large dynamic vocabulary and adapts to varying voice situations such as mobile phones, noisy lines and Voice-over-IP.
Mitel Communications Systems has almost three decades of experience in meeting the real-time voice needs of enterprise customers. Systems' portfolio includes voice communications systems, desktop peripherals and networking solutions. Mitel Communications Systems is today helping enterprises develop and launch IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. applications.
Mitel is a global provider of semiconductors and communications systems for converging voice and data networks in a rapidly evolving Internet economy. The company has annual revenue of $1.4 billion and employs some 6,000 people worldwide. For more information visit www.mitel.com
Certain statements in this press release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Such forward-looking statements involve known and unknown risks, uncertainties, and other factors which may cause the actual results, performance or achievements of the company, to be materially different from any future results, performance, or achievements expressed or implied by such forward-looking statements. Such risks, uncertainties and assumptions include, among others, the risks discussed in documents filed by the Company with the Securities and Exchange Commission. Investors are encouraged to consider the risks detailed in those filings.