Mitchell's eGlassMate Now eGlassClaim.

Business Editors/Automotive Writers/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Oct. 7, 2003

Mitchell International announced today that its web-based glass claims management solution has been renamed from eGlassMate(TM) to eGlassClaim(TM). The new name is more descriptive of the product's functionality, and more accurately positions the software as a component of Mitchell's claims-centric approach to Industry workflow solutions.

eGlassClaim offers insurance companies an opportunity to significantly reduce their loss adjustment expense and improve customer satisfaction by completely automating the glass claims process from the first notice of loss through payment of the claim. eGlassClaim integrates quickly and seamlessly into an insurance carrier's existing internal claims systems and processes, and beyond claims processing, provides a full suite of detailed management reports.

Catherine Howard, VP and General Manager of Mitchell's Glass Division, said: "eGlassClaim is so far above-and-beyond what we used to do to facilitate glass-replacement that a new name was not only appropriate, but necessary. Glass is an integral element of the overall claim process and needs to be managed efficiently within that larger context."

eGlassClaim is used by more than 19,000 glass service provider locations across the nation.

About Mitchell International

Mitchell International, Inc. (www.mitchell.com), founded in 1946 and headquartered in San Diego, California, is a leading information technology provider to the insurance and collision repair industries. With its software and Web-based solutions, Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month. For more information on Mitchell, contact John Scwhinn at 858-578-6550 x8922.