Mission Critical Linux Hires Bill Arvidson as Director of Customer Care; Arvidson to Head New Division at Lowell-Based Linux Service Provider.

Business/Technology Editors

LOWELL, Mass.--(BUSINESS WIRE)--April 13, 2000

Mission Critical Linux LLC today announced the appointment of Bill Arvidson, a seasoned engineering and support manager, as the Company's Director of Customer Care. In this position, Arvidson will be responsible for developing new service offerings and will apply his expertise to building, managing and deploying worldwide support centers for Mission Critical Linux.

Arvidson comes to Mission Critical Linux after spending more than 20 years in a broad range of engineering positions with Compaq, Digital Equipment Corporation and Raytheon Service Company. Most recently, Arvidson managed a team of engineers responsible for resolving critical problems reported by Digital's UNIX Operating System customers, a position that required specialized support for several of the most important corporate customers. He was also instrumental in developing the company's 24x7 support infrastructure, which included designing patch development and a delivery and tracking methodology. This resulted in a 250% reduction in time-to-deliver solutions to customers and a testing regimen that improved the total quality of all solutions provided by 150%.

Arvidson also served as an educational consultant, developing courseware and conducting workshops on a broad range of topics such as hardware architecture and operating system internals, to VAX, MIPS and Alpha platforms running VMS, Ultrix and Tru64Unix.

"With the appointment of Bill to this critical position within our support organization, we will continue to revolutionize services for the Linux environment," said Moiz Kohari, President and CEO of Mission Critical Linux. "Bill's vast experience and knowledge of building corporate support environments combined with his former role as an educational consultant makes him uniquely qualified to comprehensively relay the technical, behind the scenes information to our customers."

About Mission Critical Linux LLC

Mission Critical Linux is a professional services organization providing Fortune 1000 companies with enterprise-wide support for their Linux computing environments. The Company successfully combines Web-enabled diagnostic and system management tools with expert engineering support for all major Linux distributions across heterogeneous hardware platforms. Mission Critical Linux is headquartered in Lowell, Mass and can be reached at www.missioncriticallinux.com or at (877) 53LINUX or [phone].