Minneapolis/St. Paul Business Journal Ranks SERVICE 800 #1 Market Research Firm.MINNEAPOLIS -- In April, the Minneapolis/St. Paul Business Journal ranked SERVICE 800, Inc. number one in the category of largest market research firms in the twin cities. The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. has approximately 400 full-time employees and provides services to companies in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East and the Asia Pacific region. The company's primary markets include computer hardware and software manufacturers, service providers, and medical equipment manufacturers. SERVICE 800 offers a wide range of services, including opinion research, competitive intelligence, qualitative and quantitative research Quantitative research Use of advanced econometric and mathematical valuation models to identify the firms with the best possible prospectives. Antithesis of qualitative research. , and customer satisfaction and loyalty data collection and measurement. SERVICE 800 also administers several industry-specific performance benchmarks that are sponsored by major non-profit professional organizations, such as the Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), the Computing Technology Industry Association See CompTIA. (CompTIA), and the Service and Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ). AFSMI MedicalMetric Benchmark - Service performance measurement and benchmarking for manufacturers and service providers in the medical equipment industry. CompTIA ServiceMetric Benchmark - Customer satisfaction measurement and benchmarking for manufacturers and service providers in the computing hardware services industry. CompTIA Customer Loyalty Benchmark - Measurement and benchmarking of customer loyalty for manufacturers and service providers in the computing hardware sector. CompTIA European ServiceMetric Benchmark - Service satisfaction measurement and benchmarking for computing hardware manufacturers and service providers in European region. CompTIA Canadian Printer Benchmark - Customer satisfaction and loyalty measurement and benchmarking for Canadian print and imaging manufacturers and service providers. SSPA SoftwareMetric Benchmark - Service satisfaction measurement and benchmarking for software manufacturers and service providers. About SERVICE 800 Founded in 1989, SERVICE 800 designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with their customers within hours or days of service events. The company utilizes a distinctive follow-up telephone interview process along with e-mail, web, and other follow-up techniques to measure customer satisfaction and customer loyalty. With offices in Minneapolis and London, SERVICE 800 has been measuring customer satisfaction and conducting market research for corporations throughout the world for more than 17 years. For more information, go to www.service800.com. |
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