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Browse Miller, Eric 1-3 out of 3 article(s) Title Type Date Words Custom-made contacts: call centers are morphing into one-stop customer-service shops equipped with more sophisticated skills and tools. (Technology: Customer Service). Oct 1, 2002 1282 Put your money where your mouse is: Operational modeling can justify information technology investments. (Operational Cost Modeling Technology). Feb 1, 2002 1443 Catering to the Other Customer. May 1, 2000 948

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