Browse Miller, Doug; Piccotti, Jen

Title	Type	Date	Words
The case for more attention to retention: using low- or no-cost best practices, apartment managers can reduce turnover and improve NOI without expanding their budgets.		Jun 1, 2010	2097
Move-in satisfaction makes or breaks renewals: national survey results show retention efforts must begin much sooner than one might think.		Feb 1, 2009	1686
Retain & gain: because the majority of turnover is controllable, adjusting the industry's focus to what matters most to residents will help reap clear financial rewards.		Jun 1, 2008	1498
Maintenance technology that residents want: these new maintenance and service delivery technologies can reduce staff administrative burdens, make the work-order process more efficient and free up more time to focus on customer service.		Jun 1, 2007	1624