Midwest Kyocera Mita Office Equipment Dealer Becomes Industry's First J.D. Power and Associates Certified Dealer for Customer Service Excellence.
WESTLAKE Westlake, city (1990 pop. 27,018), Cuyahoga co., NE Ohio, a suburb of Cleveland; inc. as a city 1956. A growing city, its various manufactures include ink and plastics. VILLAGE, Calif.--(BUSINESS WIRE)--Sept. 11, 2003
Coordinated Business Systems Recognized
for Exceeding Benchmark Standards
Coordinated Business Systems of Burnsville Burns·ville
A city of southeastern Minnesota, a suburb of Minneapolis. Population: 60,000. , Minn., is the first Kyocera Kyocera Corporation (京セラ株式会社 Mita dealer to be recognized for customer service excellence under the new J.D. Power and Associates Certified See certification. Dealer Program(SM). Coordinated Business Systems is the largest authorized au·thor·ize
tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es
1. To grant authority or power to.
2. To give permission for; sanction: Kyocera Mita office equipment dealer in the Midwest.
The certification program was established earlier this year to recognize office equipment dealers for outstanding customer satisfaction, based on industry-wide benchmarks established by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study(SM). Certification is based on customer satisfaction with an office equipment dealer's product knowledge, expertise in machine operation, ability to advise customers about their specific needs, and timely delivery of the equipment. Additional areas covered by the program are the ability to schedule service appointments in a timely manner, concern for customer needs and clear explanations of the services performed.
Kyocera Mita America commissioned J.D. Power and Associates to develop a first-of-its-kind program for the office equipment and imaging industry. The program surveys its dealer customers and certifies those dealers that meet or exceed national benchmarks for sales and service customer satisfaction.
"We are pleased to work with Kyocera Mita and its dealers to set a high standard for customer service in their office equipment industry," said Ron Conlin, partner with J.D Power and Associates. "Coordinated Business Systems has shown the ability to provide an outstanding sales and service experience as demonstrated in customer responses to a battery of sales- and service-related questions."
"The J.D. Power and Associates certification provides Kyocera Mita Total Solution Provider dealers with the opportunity not only to be recognized for providing an outstanding customer experience but to differentiate themselves within the dealer marketplace, helping to contribute to increased customer traffic and higher sales," said Michael Pietrunti, vice president of marketing at Kyocera Mita America. "This certification will position Coordinated Business Systems as a industry-wide leader in customer satisfaction."
Certification is valid for one year, after which the dealer may apply for re-certification.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001-registered global marketing information services See Information Systems. firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com.
About Kyocera Mita America
Kyocera Mita is one of the world's largest manufacturers and leading providers of computer-connectable peripherals, including network-ready digital copiers/printers, laser printers, color copiers/printers, digital laser facsimiles, multi-functional, wide format imaging devices and Kyocera Mita-developed and third-party software/network solutions. Kyocera Mita is part of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics ceramics (sərăm`ĭks), materials made of nonmetallic minerals that have been permanently hardened by firing at a high temperature, or objects made of such materials. and associated products In the context of fuels and lubricants, a petroleum or chemical product used as a hydraulic fluid, corrosion preventive, liquid propellant, or specialized product, required for the operation, maintenance, or storage of military equipment. , including telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. equipment, semiconductor packages, and electronic components. Kyocera Mita's headquarters for the Americas is in Fairfield, New Jersey. www.kyoceramita.com.