Midcontinent Communications Extends Billing and Customer Care Contract with Convergys.CINCINNATI & SIOUX FALLS Sioux Falls, city (1990 pop. 100,814), seat of Minnehaha co., SE S.Dak., on the Big Sioux River; settled 1856, inc. as a village 1877, as a city 1883. Settlers abandoned the site in 1862 because of Native American raids, but with the establishment (1865) of Fort , S.D. -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care , human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services , announced today that Midcontinent Communications Midcontinent Communications is a provider of cable TV, internet, and general telephony services for home and business, largely serving the Dakota states, but also some communities in Minnesota and few in Nebraska. (the company is headquartered in Sioux Falls). has extended for 5 years its contract for ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System , Convergys' convergent voice, video, and data billing and customer care solution. The original contract was signed in 1998. Midcontinent Communications, a provider of broadband Internet See broadband. , digital and high definition television, and local and long distance phone service, supports connections in over 200 communities in North and South Dakota South Dakota (dəkō`tə), state in the N central United States. It is bordered by North Dakota (N), Minnesota and Iowa (E), Nebraska (S), and Wyoming and Montana (W). with Convergys' solution. ICOMS is currently providing Midcontinent with control and flexibility to sharpen its competitive edge, expand its market penetration, and increase its revenues. "We extended this agreement with Convergys by an additional 5 years because we were impressed with Convergys' long-term strategy and product roadmap," said Dick Busch, Chief Technical Officer of Midcontinent Communications. "We will have the opportunity to enhance ICOMS with new Convergys solutions such as Customer Service Management and Lifetime Value Optimizer. These advanced components will enable us to improve the quality of our customer care and optimize the value of each customer interaction." "We appreciate Midcontinent Communications' confidence in entrusting its customer interactions to Convergys ICOMS solution through this extended agreement. ICOMS continues to be the most robust and innovative billing and customer care solution for MSOs wishing to differentiate their services and build customer loyalty," said Christine Timmins Barry, President of Media & Entertainment for Convergys. "Over the years, ICOMS has helped Midcontinent create, sell, and support its triple play bundles with a single bill and single view of the customer." With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning billing and customer care software to solve its clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day. About Midcontinent Midcontinent Communications, a subsidiary of Midcontinent Media, Inc. and Comcast, is the Upper Midwest's leading provider of cable television, local and long distance telephone service, high-speed Internet access, and cable advertising services to communities in North and South Dakota, and Western Minnesota. Midcontinent's service area includes over 200 communities serving over 200,000 customers. For more information, please visit our web site at www.midcocomm.com About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 68,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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