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Microsoft acquires assets from Unveil.


Microsoft (Microsoft Corporation, Redmond, WA, www.microsoft.com) The most successful and influential software company. Microsoft's software and Intel's hardware pioneered the PC and revolutionized the computer industry.  Corp. has announced it has acquired certain intellectual property assets from Unveil Technologies Inc., a developer of enterprise call center technology and the Unveil Conversation Suite.

With the acquisition, Microsoft intends to incorporate the Adaptive Learning (algorithm) adaptive learning - (Or "Hebbian learning") Learning where a system programs itself by adjusting weights or strengths until it produces the desired output.  and Conversation Assist components of the Unveil Conversation Suite into future versions of Microsoft Speech Server The Microsoft Speech Server is a product from Microsoft designed to allow the authoring and deployment of IVR applications incorporating Speech Recognition, Speech Synthesis and DTMF. , supporting the company's stated commitment to "deliver the most flexible and integrated speech platform at the lowest total cost of ownership."

"Unveil's technology is a natural fit with Speech Server because it is in line with our vision of making speech applications affordable and easy to develop and maintain," said Rich Bray, general manager of the Speech Server group at Microsoft. "By supplementing our toolset with Conversation Suite technologies, even a non-technical call center manager can prototype Prototype

A first or original model of hardware or software. Prototyping involves the production of functionally useful and trustworthy systems through experimentation with evolving systems.
 and develop robust speech applications."

Microsoft has stated that, when integrated into the Speech Server platform, Unveil's learn-by-example and agent assist technologies will make it easier, faster and less expensive for customers to develop and optimize optimize - optimisation  speech applications. As part of the acquisition, Microsoft will hire certain key Unveil development employees. Unveil's existing customers will have the opportunity to participate in future programs that include the acquired technology.

www.microsoft.com

www.unveil.com
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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Unveil Technologies Inc.
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Nov 1, 2005
Words:204
Previous Article:Speech technology: what's the word of tomorrow?(SPEECH-WORLD[TM])
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