Micron Electronics PC Users Give Enthusiastic "Thumbs-Up" for SystemSoft's SystemWizard Problem-Resolution Software.NATICK, Mass.--(BUSINESS WIRE)--Aug. 21, 1997-- Survey Finds Micron Customers Solving Problems Easily and Independently; Micron: "A Dramatic and Positive Effect on Customer Satisfaction" SystemSoft: "Clearly exceeding our goals for solving problems" Editorial Highlights -- A survey of people who have purchased Micron Electronics computers with SystemWizard pre-loaded on the PC found that of those users who had tried SystemWizard, more than 56 percent were able to solve problems without calling for technical support assistance. -- Fifty-five percent of SystemWizard users tried SystemWizard before calling for technical support. -- Sixty percent of Micron users rated SystemWizard as Good, Very Good, or Excellent in helping solve PC problems. -- Given the choice of purchasing a PC with or without SystemWizard, an overwhelming majority of 84 percent of Micron's customers preferred a PC with SystemWizard pre-installed. SystemSoft Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SYSF), the leader in automated PC problem-resolution technologies, and Micron Electronics, Inc. (NASDAQ:MEUI MEUI Michigan EDI Users Group ), a leader in the direct-channel PC industry, today announced that SystemSoft's SystemWizard problem-resolution software is enjoying stronger-than-anticipated market success and enthusiastic support from Micron customers. An independent survey of Micron customers found that more than 56 percent of users who tried SystemWizard were able to solve one or more problems with SystemSoft's problem-resolution software without calling technical support for assistance. In fact, SystemWizard users tried the product an average of 3.4 times and were able to resolve one or more problems an average of 2.4 times for a problem-resolution success rate of more than 70 percent. Micron began shipping SystemWizard as a standard on it Home MPC (1) (Mobile PC) A handheld or laptop computer. See handheld computer, laptop computer and Ultra-Mobile PC. (2) (MultiPath Channel) See multipath. product line in February and its modem-based Millennia. LXA LXA Lambda Chi Alpha Fraternity LXA Liero Xtreme Alliance (gaming) product line in February and will ship the product on all platforms beginning in early September. A Dramatic And Positive Effect On Customer Satisfaction "When integrating SystemWizard into our product line, Micron paid close attention to developing Micron-specific SystemWizard knowledge to improve our customers' usage experience," said Brian Klene, executive vice president of sales and marketing for Micron Electronics. "In just the few months that we have been shipping the product, SystemWizard is having a dramatic and positive effect on customer satisfaction. Micron is committed to providing excellent service and support to our customers and SystemWizard enables us to deliver on that promise. We're delighted with the results that have, quite frankly, exceeded our expectations." "We are extremely pleased with the early results that Micron users are enjoying with SystemWizard," said Robert F. Angelo, chairman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , and president of SystemSoft. "The broad-based acceptance and repeat usage that we are seeing in these survey results speak to a quick realization of the value that SystemWizard can provide. Just as important, 55 percent of SystemWizard users are first trying the product before calling a support hotline and 56 percent of them are successfully solving at least one problem -- clearly exceeding our design goals for the product. For our PC OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and customers, these results are gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. in the number of calls to the support hotline that SystemWizard is successfully preventing." Among the other key findings of the survey: -- Sixty percent of SystemWizard users rated the program as good, very good, or excellent. -- Eighty-nine percent of SystemWizard users found the program easy to use. -- Given the choice of including or not including SystemWizard on their purchased PC, 84 percent preferred having SystemWizard installed. The statistically significant survey was based on more than 600 telephone interviews of Micron users conducted on behalf of SystemSoft during the first week of June. The survey has a worst-case, 95 percent confidence interval confidence interval, n a statistical device used to determine the range within which an acceptable datum would fall. Confidence intervals are usually expressed in percentages, typically 95% or 99%. of plus or minus 3.9 percent. About Micron Electronics, Inc. Micron Electronics, Inc. and its subsidiaries manufacture electronic products and provide services for a wide range of computing and digital applications. The company develops, markets, manufactures, and supports PC systems for consumer, business, government, and educational use. In addition, Micron Custom Manufacturing Services, Inc., a subsidiary of Micron Electronics, Inc., provides custom contract manufacturing services to original equipment manufacturers. SpecTek, a division of Micron Electronics, Inc., processes and markets reduced specification memory components under the SpecTek brand name. Micron Electronics, Inc. common stock trades on the NASDAQ exchange under the symbol MEUI. The company is majority owned by Micron Technology Micron Technology ("Micron") NYSE: MU is a multinational company based in Boise, Idaho, USA, best known for producing many forms of semiconductor devices. This includes DRAM, SDRAM, flash memory, and CMOS image sensing chips. , Inc. Product information is available by calling 1-800-776-4518 or via the company's home page on the Internet at http://www.micronpc.com . About SystemSoft SystemSoft is the pioneer in system-level software, connectivity and problem-resolution technologies and the maker of SystemWizard call-avoidance software and CardWizard PC Card troubleshooting and configuration software. Other products include a family of Universal Serial Bus See USB. (hardware, standard) Universal Serial Bus - (USB) An external peripheral interface standard for communication between a computer and external peripherals over an inexpensive cable using biserial transmission. firmware and software, ACPI (Advanced Configuration and Power Interface) A power management specification developed by Intel, Toshiba and Microsoft that makes hardware status information available to the operating system. firmware, Plug-and-Play software, power-management software, and BIOS. SystemSoft licenses its products primarily to original equipment manufacturers (OEMs), including manufacturers of PCs, and independent software and hardware vendors. Customers include Acer, Apple Computer, AST (AST Computer, Irvine, CA) A PC manufacturer founded in 1980 by Albert Wong, Safi Quershey and Tom Yuen (A, S and T). It offered a complete line of PCs that sold through its dealer channel. Computer, Compaq, Dell, Digital Equipment Corporation, Gateway 2000, Hewlett-Packard, Hitachi, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Intel, Micron Electronics, Microsoft, Motorola, Packard Bell NEC (Packard Bell, The Netherlands, www.packardbell.com) A major PC manufacturer that is the consumer brand of NEC Computers International and the home computing market leader in the U.K. and much of Western Europe. , and Toshiba. Based in Natick, Mass., SystemSoft employs more than 250 at its headquarters and in offices in Santa Clara Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif., Oxnard, Calif., Boulder, Colo., Yokohama, Japan, and Taipei, Taiwan. -0- Any statements that are not historical facts contained in this release are forward looking statements that involve risks and uncertainties, including but not limited to those relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc variances between actual and estimated costs and expenses, product demand, pricing, market acceptance, the effect of economic conditions, intellectual property rights and litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. and the outcome of governmental proceedings, competitive products, risks in product and technology development, the results of financing efforts, the ability to complete transactions, and other risks identified in the Company's Securities and Exchange Commission filings. SystemWizard is a trademark and SystemSoft is a registered trademark of SystemSoft Corp. Millennia is a registered trademark and Home MPC and SpecTek are trademarks of Micron Electronics, Inc. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. Information on SystemSoft products and services is available on the World Wide Web at http://www.systemsoft.com CONTACT: SystemSoft Melissa Crowe/Marie Presti, 508/651-0088 or Copithorne & Bellows Sara Buda/Tim Hurley, 617/450-4300 or Micron Electronics Denise Smith, 208/898-3900 |
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