Micromuse Ships Netcool -R-/Usage Service Monitors -TM- Suite; Service Management Solution Provides Realtime Network Usage Analysis and Performance Reporting.Business/Technology Editors NOTE TO MEDIA: Photo is available in a Smart News Release(TM) on Business Wire's Home Page at www.businesswire.com and at www.newstream.com SAN FRANCISCO--(BUSINESS WIRE)--April 30, 2002 Micromuse Inc. (Nasdaq: MUSE), the leading provider of service and business assurance software, today announced its Netcool/Usage Service Monitors(TM) (Netcool/USMs) suite. The Netcool/USMs suite provides both realtime and historical measurement and analysis of usage data. Netcool/USMs reports can break down utilization of network bandwidth by application, individual, department or business unit. The Netcool/USMs suite complements Micromuse's overall suite of Netcool/Service Monitors(TM) solutions with its ability to collect and correlate network and application usage information with IT infrastructure status data. This helps IT staff ensure service levels, quality of service, and the performance of critical business processes and applications. It also helps prevent usage-associated service outages and performance degradation commonly associated with over-utilization of the network. "In order to provide appropriate service levels and institute fair chargeback Chargeback The charge a credit card merchant pays to a customer after the customer successfully disputes an item on his or her credit card statement. Notes: Customers dispute charges to their credit card usually when goods or services are not delivered within the mechanisms, enterprises need to understand the usage patterns and quality of service for their various users and business units," said Rob Rich, Executive Vice President of the Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "Products like the Netcool/USMs suite, which combine fault and usage data aggregation to provide detailed end-to-end performance management at the user/business unit level, are fundamental to effective network management, and an important foundation of a broader network management solution suite." Effective Enterprise Management The State of Arkansas has one of the largest state-wide IP networks in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . The State uses the network to provide services to 310 state-funded schools, as well as all state-wide agencies and departments. To ensure the budget is allocated appropriately, the State's IT department needs to determine the type and individual usage of Internet traffic Internet traffic is the flow of data around the Internet. It includes web traffic, which is the amount of that data that is related to the World Wide Web, along with the traffic from other major uses of the Internet, such as electronic mail and peer-to-peer networks. by department. The Netcool/USMs solution provides the means of collecting, analyzing and accurately reporting on this information, helping the State meet the business challenge. "We needed to ensure service availability and apportion ap·por·tion tr.v. ap·por·tioned, ap·por·tion·ing, ap·por·tions To divide and assign according to a plan; allot: "The tendency persists to apportion blame as suits the circumstances" bandwidth as needed as needed prn. See prn order. to support professional, personal and after-hours IP services for each school, agency and department in the state," said Rick Martin, Network Engineer at the State of Arkansas. "Netcool/USMs allow us to correctly gauge and understand how much bandwidth is being consumed and by whom. As a result, we can better plan the utilization of resources based on where it is needed. This solution has increased the productivity of our IT solutions for schools and has helped the state-wide departments run more effectively." How Netcool/USMs Work Utilizing small, lightweight software agents called meters, Netcool/USMs capture data from routers, switches and firewalls, and directly from business-critical applications. Aggregation of this data by the meters allows very high volumes of usage data to be processed. The meters generate IPDR IPDR Internet Protocol Detail Record Organization IPDR Internet Protocol Detail Record IPDR International Project Development Roadmap (Canada) IPDR Internal Preliminary Design Review IPDR Individual Program Data Records records that provide a normalized representation of usage data, regardless of its source. IT staff can apply various analysis and reporting functions to this data, such as threshold analysis, service outage detection, business impact analysis, and correlation of usage and QoS. The Netcool/USMs suite's ability to aggregate usage data from disparate systems and applications ensures maximum scalability and allows business and service-centric usage analysis to be performed. This includes measuring the usage of complex distributed applications such as SAP, SMTP (Simple Mail Transfer Protocol) The standard e-mail protocol on the Internet and part of the TCP/IP protocol suite, as defined by IETF RFC 2821. SMTP defines the message format and the message transfer agent (MTA), which stores and forwards the mail. , HTTP HTTP in full HyperText Transfer Protocol Standard application-level protocol used for exchanging files on the World Wide Web. HTTP runs on top of the TCP/IP protocol. , FTP FTP in full file transfer protocol Internet protocol that allows a computer to send files to or receive files from another computer. Like many Internet resources, FTP works by means of a client-server architecture; the user runs client software to connect to , instant messenger AOL's instant messaging service. See AIM and instant messaging. , and applications developed in-house. It also supports monitoring and reporting of usage by logical business entities, such as geographic locations, business units and individual users. This enables businesses to enhance their capabilities for capacity planning, service assurance, and resource costing. The initial release of Netcool/USMs includes meters that measure network and applications usage from sources such as Cisco Netflow, Nortel Shasta, Alcatel 5620, Firewalls, Web Server Common Log Format (CLF CLF The ISO 4217 currency code for Chile Unidades de Fomento. ) files and ASCII ASCII or American Standard Code for Information Interchange, a set of codes used to represent letters, numbers, a few symbols, and control characters. Originally designed for teletype operations, it has found wide application in computers. Logfiles. In addition to Netcool/USMs, the Netcool/Service Monitors suite consists of other performance management applications including the Netcool/Internet Service Monitors (Netcool/ISMs) suite and the Netcool/Wireless Service Monitors (Netcool/WSMs) suite. The Netcool/USMs suite will become generally available in June 2002. The software will be demonstrated for the first time at NetWorld+Interop in Las Vegas on May 7th - 9th, at Micromuse booth #1721. Screen shots are available upon request. About the Netcool Suite Micromuse's Netcool(R) software suite provides businesses with the assurance that their networks, services and applications are working. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before they cause network-based business services to go down. Netcool suite applications install out-of-the-box, deploy rapidly and scale as networks grow. Micromuse's flagship, Netcool/OMNIbus(TM) application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate fault information from more than 300 popular environments spanning voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software. Micromuse's recent list of awards the Crossroads A-List Award for Best IP Network Diagnosis Product for the Netcool(R)/Visionary(TM) application. In addition, Micromuse was recently recognized in the Forbes 500, Bloomberg's Tech 100, the Barron's 500, the Business Week Info Tech 100, Deloitte & Touche's Technology Fast 500, the San Francisco Chronicle The San Francisco Chronicle was founded in 1865 as The Daily Dramatic Chronicle by teenage brothers Charles de Young and Michael H. de Young.[2] The paper grew along with San Francisco to become the largest circulation newspaper on the West Coast of the 500 and Network World's NW200. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC ITC (Brit) n abbr (= Independent Television Commission) → Fernseh-Aufsichtsgremium ITC n abbr (BRIT) (= Independent Television Commission) → DeltaCom, J.P. Morgan Chase, One 2 One and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the Securities and Exchange Commission and available on the Company's Web site. Note: A Photo is available at URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.businesswire.com/cgi-bin/photo.cgi?pw.043002/bb15 http://www.businesswire.com/cgi-bin/photo.cgi?pw.043002/bb15a |
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