Micromuse Integrates Service Assurance With Portal Software Billing Solution.Business & High-Tech Editors TeleManagement World Stand #30 NICE, France--(BUSINESS WIRE)--May 15, 2002 Micromuse Integrated Solution Helps Service Providers Streamline Operational Support Systems and Enhance Customer Support Micromuse Inc. (Nasdaq: MUSE), the leading provider of service and business assurance software, today announced the integration of its Netcool(R)/OMNIbus(TM) solution with Portal's Infranet(TM) software applications. The integration enables IT operations and customer support teams to assess the business implications on customers, service availability and service level agreements (SLAs) when faults occur throughout the network. The integration between the Netcool/OMNIbus application and Infranet is facilitated through a Netcool(R)/Impact(TM) Data Source Adapter (Netcool/Impact DSA (1) (Directory Server Agent) An X.500 program that looks up the address of a recipient in a Directory Information Base (DIB), also known as white pages. It accepts requests from the Directory User Agent (DUA) counterpart in the workstation. ). When a problem occurs and is detected by Netcool/OMNIbus, the Netcool/Impact application can query the customer database to discover which customers have been affected. When the customer associated with the problem has been identified, Netcool/Impact will notify Infranet that a service-affecting event has occurred. Netcool/Impact will then send a follow-up event to Infranet when the problem has been resolved. Infranet will then calculate the effect that the network event had on specific services to enable customer care teams to proactively manage SLAs and make adjustments to billing statements. "Service providers are continually striving to be more proactive when managing service levels and customer satisfaction," said Jim Frey This article is about the Major League Baseball manager. For the author of A Million Little Pieces, see James Frey. For other people of this name, see James Frey (disambiguation). , Micromuse's Vice President, Strategic Marketing. "The integration of the Netcool suite with Infranet will help our mutual customers understand the factors that affect QoS, while enabling them to minimize billing disputes and accelerate collection processes." "Micromuse's Netcool suite and Infranet are highly complementary applications and we are pleased to be working together to offer our mutual customers an integrated OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. solution," said John Janetos, Sr. Director Strategic Alliances at Portal Software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email. . "The integration puts critical information about network availability and performance into the hands of customer support teams, allowing them to manage SLAs more effectively and ultimately improve customer satisfaction to reduce customer churn." The Netcool DSA for Portal's Software Infranet is available through Micromuse. For more information, please visit www.micromuse.com. About Portal Software, Inc. Portal Software develops customer management and billing software for communications and content service providers. Portal's real-time, convergent platform enables its customers to rapidly create, deploy, and bill for services with flexible business models. Portal's software is licensed by a majority of the world's largest communications providers to deliver voice, data, video, and content services across wireless, wireline, cable, and satellite networks. Customers include Vodafone, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. Time Warner, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , WorldCom, China Telecom, Reuters, Telstra, Sprint, China Mobile, Telenor Mobil, and France Telecom. About the Netcool Suite Micromuse's Netcool(R) software suite provides businesses with the assurance that their networks, services and applications are working. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before they cause network-based business services to go down. Netcool suite applications install out-of-the-box, deploy rapidly and scale as networks grow. Micromuse's flagship, Netcool/OMNIbus(TM) application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate fault information from more than 300 popular environments spanning voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software. Micromuse's recent list of awards the Crossroads A-List Award for Best IP Network Diagnosis Product for the Netcool(R)/Visionary(TM) application. In addition, Micromuse was recently recognized in the Forbes 500, Bloomberg's Tech 100, the Barron's 500, the Business Week Info Tech 100, Deloitte & Touche's Technology Fast 500, the San Francisco Chronicle The San Francisco Chronicle was founded in 1865 as The Daily Dramatic Chronicle by teenage brothers Charles de Young and Michael H. de Young.[2] The paper grew along with San Francisco to become the largest circulation newspaper on the West Coast of the 500 and Network World's NW200. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab Charles Schwab can refer to:
ITC n abbr (BRIT) (= Independent Television Commission) → DeltaCom, J.P. Morgan Chase, One 2 One and Verizon. Headquarters are located at 139 Townsend Street, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. as that term is defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the Securities and Exchange Commission and available on the Company's Web site. |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion