Microguru offering multiuser helpdesk solution. (New Products).
Microguru Corporation has released version released version - release 2.0 of Basic Customer
Care (BCC (Blind Carbon Copy) The field in an e-mail header that names additional recipients for the message. It is similar to carbon copy (cc), but the names do not appear in the recipient's message. Not all e-mail systems support the bcc feature. See fcc. ) for Windows, its multiuser Two or more users. help desk solution with robust
reporting capabilities. BCC helps keep track of valuable customer
information. Users can enter products purchased and/or services
subscribed by each customer and also log issues encountered by customers
and their resolution. Logged issues and customer records are fully
searchable. BCC was designed with the end user in mind. Users need not
deal with modules and they see one streamlined application that helps
them find the information they need, when they need it. BCC is readily
customizable to a company's needs. Existing customer information
can be imported via an import wizard. It requires very little disk space
to install, has a small memory footprint and was designed to be easy to
deploy on all of a company's users' machines. There are no
separate components to download and install (such as ODBC (Open DataBase Connectivity) A database programming interface from Microsoft that provides a common language for Windows applications to access databases on a network. drivers and
Microsoft Data Access Components (database) Microsoft Data Access Components - (MDAC) Microsoft's umbrella term for their ActiveX Data Objects (ADO), OLE DB, and Open Database Connectivity (ODBC) libraries. Together, these provide access to a variety of data sources, both relational (SQL) and nonrelational. ), no SQL Server licenses to buy, no
registration codes to enter and no extensive setup involved.
www.microguru.com/760-431-5670
COPYRIGHT 2002 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion