MicroAge Teleservices Names John Andrews President, Dan Ater Chief Operating Officer.
TEMPE, Ariz., Oct. 4 /PRNewswire/ -- MicroAge, Inc., Chairman and CEO Jeffrey D. McKeever today announced the promotions of two key executives, recognizing the growing strength of its teleservices business.
John Andrews was promoted to president of MicroAge Teleservices. Andrews will guide the strategic direction and operations for MicroAge Teleservices, a division of MicroAge, Inc., which provides superior inbound and outbound teleservices and has call centers in Tempe, Ariz., Las Vegas, Nev., and Santa Maria, Calif. Andrews previously served as executive vice president of Operations for MicroAge and first joined the company in 1984. Dan Ater was also promoted to chief operating officer for MicroAge Teleservices. Ater previously served as group vice president and general manager for MicroAge Teleservices and has more than 20 years teleservices experience.
MicroAge Teleservices has grown into a $33 million dollar business by providing call center services for clients in a wide variety of industries, including technology, logistics, pharmaceuticals, communications, utilities and retail. MicroAge Teleservices main focus has been to provide unparalleled value to clients by minimizing costs, strong financial planning and assembling the best management talent available from the call center industry.
"Over the last several quarters, it has become clear that MicroAge Teleservices has emerged as a leading player in its marketplace," said McKeever. "As president of MicroAge Teleservices, John Andrews will continue to build on the foundation established, providing the expertise, insight and discipline needed for MicroAge Teleservices to continue its mission of providing high-quality and cost-efficient call center solutions."
"Dan Ater has built a strong services delivery organization and has positioned his team to meet our growth objectives for MicroAge Teleservices," said Andrews. "Committed to making MicroAge Teleservices an employer of choice, Dan implemented a performance management application which is integrated into each client environment and provides real-time access to performance management information for agents, leads, supervisors and management. This application enables leads and supervisors to spend substantially more time building team skills and less time compiling information on actual performance results within the day."
About MicroAge Teleservices
MicroAge Teleservices, a division of MicroAge, Inc., is committed to providing superior quality inbound and outbound teleservices to its customers. Companies opting to outsource their teleservices functions to MicroAge Teleservices are in the shipping, travel and hospitality, healthcare, utilities, financial, telecommunications and consumer products industries.
MicroAge Teleservices is headquartered in Tempe, Ariz., and has call centers in Tempe; Las Vegas, Nev.; and Santa Maria, Calif. More information about MicroAge Teleservices can be found at www.microageteleservices.com.
MicroAge(R) and the MicroAge "M"(R) are the registered service marks or registered trademarks of MicroAge, Inc.
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|Date:||Oct 5, 1999|
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