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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| Quantum Retail to Unveil Agile Customer Experience[TM] Implementation Methodology for its Merchandise Optimization Suite, Q, at the NRF Big Show 2010. |
|
|
Nov 17, 2009 |
441 |
| Do you have a sales prevention department in your company? Part II. |
Tehrani, Nadji |
|
Nov 1, 2009 |
839 |
| By the book: two business authors showcase Chubb's customer service philosophy as one of the best ever. |
Gorski, Dennis |
|
Sep 1, 2009 |
557 |
| Promoting stability and security. |
Wachtel, George |
|
Jan 1, 2009 |
398 |
| How to build culture around customers; in association with RBS View from the Bridges. |
|
|
Jul 2, 2008 |
370 |
| Essential Guide on How to Develop a Model for Customer-Driven Innovation in Your Organization out Now. |
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Jun 27, 2008 |
185 |
| The right way to keep your customers. |
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Jun 23, 2008 |
348 |
| Managing for Customer Care - This Powerful CD Shows You How to Improve Customer Service and the Benefits of Quality Service. |
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May 20, 2008 |
364 |
| A balancing act: carriers need to face soft-market challenges with sound business judgment. |
Pozzi, Steven R. |
|
Apr 1, 2008 |
502 |
| Air Force Personnel Center (Dec. 19, 2007): AFPC retools Personnel Services Delivery. |
|
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Mar 1, 2008 |
457 |
| Sharing Knowledge Improves Stryker's Performance; How measuring internal customer service drives positive results in one of the world's biggest medical equipment companies. |
Robison, Jennifer |
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Feb 14, 2008 |
2291 |
| The art of closing the sale in 10 easy steps: these steps convey messages of confidence to future franchises and customers. |
Beagelman, Steve |
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Feb 1, 2008 |
1517 |
| Are you listening? |
Kanderberg, Ken |
|
Nov 1, 2007 |
425 |
| Service. |
|
Brief article |
Oct 1, 2007 |
188 |
| Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect. |
Schachter, Debbie |
|
Jun 1, 2007 |
1097 |
| I'm costing you money. |
Moritz, Gwen |
Editorial |
Apr 23, 2007 |
687 |
| Enhanced Services Methodology from Witness Systems Drives Customer Success in Deploying Workforce Optimization Software. |
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Apr 16, 2007 |
1151 |
| Electronic information, billing, and collection: customer service and cost savings. |
Berg, Amy Meeker |
|
Apr 1, 2007 |
1758 |
| Adopt a strategic approach to customer service: this article advocates a strategic approach to service, suggesting six important areas for management to pay attention. Most organisations that regularly deliver great customer service understand one fundamental truth: customer service contains two inseparable parts, service delivery and service recovery. |
O'Brien, Patrick |
|
Apr 1, 2007 |
1817 |
| Will you still love me tomorrow? Here are five myths about customer satisfaction. Once you see these fables debunked, you can start to respond in more realistic ways to customer metrics. |
Teodoru, Sheri |
|
Mar 1, 2007 |
1761 |
| People are the face of your business; to win customers, companies need to analyse and devise attributes which differentiate them from competitors. Once customers are attracted to the business, a key strategy is to encourage them to return. |
Cahill, Daryll; Robinson, Louise |
|
Feb 1, 2007 |
1207 |
| 'No-show cash' can be a sign of no-good customers. |
Willax, Paul |
|
Oct 13, 2006 |
721 |
| The junk-mail martyr; Postman who told customers how to avoid those piles of unwanted leaflets is suspended and could face the sack. |
|
|
Aug 29, 2006 |
517 |
| Local bankers pamper wealthy clients with personal attention: Private Client Group brings in significant revenue for US Bancorp. |
Yarnall, Amy |
|
Aug 28, 2006 |
704 |
| Listening key to customer service. |
Parsons-Wraith, Lisa |
|
Aug 1, 2006 |
352 |
| Understanding what customers want. |
Morse, Neil J. |
|
Aug 1, 2006 |
1058 |
| Just ask? The best way to get your clients the right information is to find out exactly what they want. |
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|
Apr 1, 2006 |
1344 |
| The human touch: insurers and agents must judge which customers would rather buy products online without assistance vs. those who prefer the human touch. |
Hoeg, Gregory |
|
Oct 1, 2005 |
675 |
| Setting up a customer care programme. |
|
|
Oct 1, 2005 |
1419 |
| Unum Provident. |
Chordas, Lori |
Brief Article |
Sep 1, 2005 |
63 |
| Right service, right time: data warehousing breakthrough 'supersizes' the business value of event detection for insurance providers. |
Spadola, Tracy |
|
Sep 1, 2005 |
722 |
| Top 10 leadership tools you can use. |
Goldsmith, Barton |
|
Aug 1, 2005 |
575 |
| Cross-pollinating customer service across all channels. |
Tobin, Tom |
|
Aug 1, 2005 |
1940 |
| How to speak with customers from different states and other foreigners. |
Schelmetic, Tracey E. |
|
Jul 1, 2005 |
940 |
| Managing the customer experience with logging & monitoring solutions. |
Procops, Tony |
|
Jul 1, 2005 |
1992 |
| Keeping the customer out of the emergency room. |
Hall, Robert |
|
Jun 1, 2005 |
812 |
| Satisfaction. |
Tropper, Elisha |
|
May 1, 2005 |
1353 |
| Learning what customers want is vital. |
Charleston, Sheryl |
|
Apr 11, 2005 |
524 |
| Customers love online interaction. |
Curtin, Cindy |
|
Mar 1, 2005 |
1951 |
| Bolstering customer service through service resolution management. |
Kelly, Brian |
|
Jan 1, 2005 |
1532 |
| Viewing your customers in a multidimensional way. |
Coffey, John J.; Palm, Gene |
|
Jan 1, 2005 |
481 |
| Do it themselves: by offering customer self-service, health-care can deliver the higher levels of service today's consumers demand, while also managing costs. |
Daga, Vishal |
|
Dec 1, 2004 |
1433 |
| Into the mailbag. |
Karrh, Jim |
|
Nov 8, 2004 |
686 |
| Keeping your customers happy: a customer service refresher. |
Lunch, Elizabeth A. |
|
Nov 1, 2004 |
1084 |
| GAP documents for Euromed Extract products. |
|
Brief Article |
Oct 1, 2004 |
88 |
| Measuring satisfaction. |
Karrh, Jim |
|
Jul 19, 2004 |
693 |
| Behind the bar(ista)--Part II: customer service for the barista: the last of this two-part series focuses on the one final element that completes the package of a well-trained and effective employee: customer service! This set of skills will help you portray yourself to your customers as self-motivated, educated, passionate and professional. |
Hayward, Keith |
|
Jun 20, 2004 |
2165 |
| Excelling at customer service. |
Denes, Shary |
Brief Article |
May 1, 2004 |
212 |
| Detroiter tip: customer feedback. |
|
Brief Article |
May 1, 2004 |
99 |
| Detroiter tip: repeat business. |
|
Brief Article |
May 1, 2004 |
123 |
| Detroiter tip: customer service. |
|
Brief Article |
May 1, 2004 |
153 |
| Strategies & successes: an update on the CLEC market. |
Brown, Rachel |
|
Jan 1, 2004 |
2635 |
| E-mail: don't sacrifice human element. |
Molina, Anne |
|
Dec 22, 2003 |
503 |
| Building an affinity program: a commitment to customization. |
Franklin, Doug E. |
|
Dec 1, 2003 |
641 |
| Providing exceptional support and service to franchisees. |
Michaels, Nancy |
|
Oct 1, 2003 |
1144 |
| Dare to be different: commoditization looms around every corner. Differentiate now--or wind up just another label on a supermarket shelf. (Management). |
Brandt, John R. |
|
May 1, 2003 |
2047 |
| The art of finding sales and service people. |
|
|
Nov 1, 2002 |
434 |
| Solving the customer service mess. (Marketing Solutions). |
Hall, Robert |
|
Nov 1, 2002 |
654 |
| Smart move: creating 'intelligent' database. (Cover Story). |
Bernstel, Janet Bigham |
Cover Story |
Nov 1, 2002 |
2598 |
| Performance Metrics for merchandising. (Fundamentals). |
Bachman, Timothy |
|
Nov 1, 2002 |
1684 |
| A satisfaction survey tool. (Customer Satisfaction). |
Motley, L. Biff |
|
Nov 1, 2002 |
560 |
| Realigning customer service into customer care: training, technology vital to first point of contact. (Special Report: Fast-Growing Companies). |
Hebert, Rich |
|
Oct 7, 2002 |
696 |
| Eight tips on how to get your marketing money's worth. (Marketing News). |
|
Brief Article |
Dec 1, 2001 |
257 |
| Sept. 11. The new challenges. (Marketing Solutions). |
Hall, Robert |
Brief Article |
Dec 1, 2001 |
568 |
| Maintain business with adept handling of complaints. (Working at home). |
Bredin, Alice |
|
Nov 19, 2001 |
1190 |
| Use Telephone Hold Messages to Promote Your Firm. |
BREDIN, ALICE |
Brief Article |
Oct 29, 2001 |
915 |
| Rah! Rah! Home Town Bank! |
Bell, Chip R. |
|
Oct 1, 2001 |
2123 |
| Values for human-to-human reference. |
Gorman, Michael |
|
Sep 22, 2001 |
7064 |
| What is the best model of reference service? |
Tyckoson, David A. |
|
Sep 22, 2001 |
6197 |
| What's the Mystery. |
Lubin, Paul C. |
Column |
Sep 1, 2001 |
1569 |
| Expert: Poor Customer Service Easy to Provide. |
Zion, Lee |
Brief Article |
Jul 16, 2001 |
330 |
| Commitment to Client Satisfaction. |
Zorski, Christopher |
|
May 1, 2001 |
1369 |
| Customer Care Key to Staying Ahead in Uncertain Economy. |
Bernsen, Thomas J. |
|
Apr 23, 2001 |
1187 |
| St George's customer focus. |
WALL, SARAH |
Brief Article |
Feb 12, 2001 |
302 |
| Banks active in CRM. |
Trout, Peter |
Brief Article |
Jan 30, 2001 |
552 |
| Convenience Trumps Price for Air Charters. |
FRIEDMAN, MARK |
|
Jan 29, 2001 |
1419 |
| Technology and Strategy for Customer Relationship Management: A Primer for Finance Officers and Public Managers. |
Munson, Ken |
|
Oct 1, 2000 |
2269 |
| Demand for specialists. |
|
Brief Article |
Sep 1, 2000 |
50 |
| Residential building management -- when service is everything. |
WILLKIE, JULIA F. |
Brief Article |
Jul 19, 2000 |
772 |
| George Alvord on Customer Service. |
|
|
Jun 22, 2000 |
3008 |
| Think Small One Customer at a Time. One Associate at a Time. |
Newsome, Dwight |
|
Jun 22, 2000 |
2267 |
| Customer Service and The Wilson School of Hospitality and Resort Management. |
Taylor, Robert R. |
|
Jun 22, 2000 |
2833 |
| Hello, Operator. |
Siegenthaler, Kim L. |
|
Apr 1, 2000 |
1579 |
| E-Business: A Look At the Future. |
Prince, CJ |
|
Apr 1, 2000 |
1210 |
| Dial up for profits. |
Gallop-Goodman, Gerda |
Brief Article |
Mar 1, 2000 |
297 |
| 'Enhanced Encounters' a Boon to Repeat Business. |
Culp, Mildred |
Brief Article |
Feb 28, 2000 |
635 |
| Building an B-Business Customer Relations Strategy. |
Caldwell, Jeff |
Brief Article |
Feb 21, 2000 |
949 |
| Top 10 Ways to Keep Clients. |
|
Brief Article |
Feb 7, 2000 |
561 |
| Fork in the Road. |
|
|
Feb 1, 2000 |
1049 |
| How to Understand Your Mortgage Customer's Appetite. |
Aries, Rob; Farris, Robert |
Brief Article |
Feb 1, 2000 |
1028 |
| The Art of Customer Service. |
Liddell, Rick |
Brief Article |
Feb 1, 2000 |
1308 |
| Payment Due Date. |
Milling, Bryan E. |
|
Feb 1, 2000 |
1318 |
| RE-THINKING RETAIL IN THE INTERNET AGE. |
Abbott, Mike |
Column |
Jan 1, 2000 |
2352 |
| Providing Top-notch Service. |
|
Brief Article |
Nov 1, 1999 |
222 |
| First impressions. |
Beech, Wendy M. |
Brief Article |
Nov 1, 1999 |
641 |
| Europe's banks face customer infidelity. |
|
Brief Article |
Aug 31, 1999 |
383 |
| MAKE IT UNIQUE. |
Johnson, Howard |
|
Aug 1, 1999 |
3538 |
| Customizing to the max. |
Hignite, Karla B. |
|
Aug 1, 1999 |
1104 |
| How to keep staff customer-focused. |
|
|
Apr 1, 1999 |
276 |
| Anheuser-Busch launches "Budweiser Brew House" theme bars to combat brewpubs. |
|
|
Sep 8, 1997 |
509 |
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