Metamail and Servicesoft Form Partnership for Customers Looking to Extend E-mail Capabilities.Business & High-Tech Editors SAN FRANCISCO--(BUSINESS WIRE)--Oct. 24, 2000 Servicesoft Customers to Leverage Innovative Metamail Technology to Enhance Outbound E-Marketing Campaigns Metamail Inc., the leader in e-mail publishing solutions, today announced that it has entered into a customer referral partnership with Servicesoft, Inc., a leading provider of intelligent eService solutions. Using Metamail's e-mail publishing system, Servicesoft customers can now easily create and send multimedia e-mail messages complete with custom stationery, corporate logos, personalized signatures, easy-to-use attachments and business cards. Metamail's patent-pending technology allows users to create and deliver photo-realistic looking documents and newsletters, with true WYSIWYG (What You See Is What You Get) Pronounced "wiz-ee-wig." It refers to displaying text and graphics on screen the same as they will print on paper or display on a Web page. capabilities. A breakthrough business-to-business solution, Metamail's e-mail system supports leading computing environments such as Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. , Windows 2000, Sun Solaris, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) AIX (Advanced Interactive eXecutive) IBM's Unix-based operating system which runs on its Intellistation workstations and pSeries, p5, iSeries and i5 server families. , and Linux. The Metamail architecture is highly scaleable and capable of branding millions of outbound e-mails per day, making it ideal for both high-volume and routine day-to-day business communication needs. "This partnership will help fast track our product offering with enterprise users looking to use e-mail as a strategic marketing tool," says Scott Rankine, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Metamail Inc. "It will also allow Servicesoft customers to easily brand and customize e-mails with the visual impact of traditional print-based media." Servicesoft's leading intelligent eService solutions help companies build personalized and sustainable online customer relationships that maximize lifetime customer value. Servicesoft 2001 combines self-help and assisted service, e-mail management, live collaboration and more using a single, intelligent knowledge platform, offering companies a complete eService solution. This fully integrated solution provides companies with the ability to offer superior eService to help them build relationships with their customers, employees and business partners. "Leveraging Metamail's innovative e-publishing product with our intelligent eService solutions enables businesses to personalize and brand their e-mail campaigns," said Massood Zarrabian, CEO of Servicesoft, Inc. "This partnership will ultimately empower customers to reduce their marketing costs, increase the effectiveness of their e-Marketing initiatives and increase customer loyalty and satisfaction." Creating Metamail messages is easy with features such as full WYSIWYG page layout :For the Wikipedia policy about articles layout, see Wikipedia:Guide to layout. Page layout is the part of graphic design that deals in the arrangement and style treatment of elements (content) on a page. controls for creating dynamic multi-page documents, complete with columns, inline graphics Graphics images that are embedded within a text document. Inline graphics on the Web are actually HTML pages with links to graphics files stored on the Web server. The browser displays the text and images as if they were physically on the same page. , signatures, and attached files. Metamail's intuitive Dynamic Forms facility makes it easy to create standard stationery or direct marketing collateral for use with automated e-mail response and other e-commerce related solutions. About Servicesoft, Inc. Servicesoft, Inc. (http://www.servicesoft.com) is a leading provider of intelligent eService solutions. Its breakthrough eService solution Servicesoft 2001 combines self-help and assisted service, e-mail management, live collaboration and more using a single, intelligent knowledge platform. As the only truly integrated, multi-channel eService solution on the market today, Servicesoft 2001 enables businesses to provide extraordinary, proactive customer service via the Internet, ultimately helping companies to increase customer loyalty and satisfaction, reduce operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. and increase overall return on investment. Furthermore, Servicesoft solutions maximize an organization's call center and e-commerce investments by easily integrating with the existing technology, including automatic call distributors (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) systems, databases, and e-commerce applications. Major companies worldwide, such as Cisco Systems, Motorola, IBM, Eddie Bauer, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , and Verio rely upon the company's award-winning offerings. The company's partners include leading call center, system integration, and CRM companies. Privately held, Servicesoft has global headquarters in Natick, Massachusetts, European, Middle East and Africa (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ) headquarters in the United Kingdom and offices throughout the U.S., Canada and Europe. About Metamail Inc. Metamail Inc. is a leading-edge provider of advanced e-mail and graphics compression software. The company is dedicated to providing an entirely new e-mail experience that transforms e-mail into a powerful new business and personal communications medium. Currently, the company is headquartered in Toronto, Canada with over 40 employees. For more information on Metamail visit www.metamail.com. |
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