MessagePro terminates TeleChaos, triples leasing results.

The telephone is the lifeline between multifamily properties, their residents and their prospects. Yet each day 100,000 telephone calls to apartment properties go unanswered because onsite leasing staff is overwhelmed by daily TeleChaos: maintenance complaints, leasing calls, vendor calls, rent calls, market surveys, calls from the corporate office, faxes and more. Combine that with walk-ins, lease tours, resident visits, deliveries and mail. corporate reporting, maintenance tech issues and you wonder why anyone thought it could all get done.

MessagePro is the nation's leading provider of call center solutions to terminate multifamily TeleChaos and improve property NOI. Handling more than 1.5 million calls annually for more than 2,000 clients, MessagePro's roster of clients includes four of the top 10 multifamily management companies in the United States.

MessagePro provides four FirstLine Solutions specifically for multifamily. FirstLine Leasing extends leasing office hours and eliminates missed leasing calls through centralized, dedicated leasing agents with onsite property experience FirstLine Reception increases leasing office efficiency and caller satisfaction by answering any, of all, inbound calls with professional telephone agents within the first few rings. FirstLine Maintenance frees leasing offices from the burden of maintenance calls by handling all calls centrally 24/7 and by entering work orders directly into existing work order management software or into MessagePro's easy-to-use work order solution. FirstLine Feedback cultivates two-way communication on key resident issues via phone and e-mail surveys to ensure satisfied residents.

MessagePro's impact on NOI is dramatic. For a typical 300-unit property, MessagePro can triple the number of leases generated each month with no increase in the number of inquiries. Rent concessions and apartment locator fees can be significantly reduced. Telephone answering service expense is reduced 10 percent. Leasing offices at the smallest of properties can save more than $26,000 annually by outsourcing most inbound call traffic. Unanswered call rates drop from 30 percent to less than 5 percent. Maintenance overtime declines as technicians are more productive and accountable. And for the typical property, if only one of the 1,400 resident maintenance complaints received each year is more positively resolved the cost of MessagePro's maintenance service pays for itself four times over.

With the multifamily market tighter than ever, every sales prospect must be pursued and every resident retained. By eliminating TeleChaos, MessagePro helps properties do just that.

For more information, call toll-free 888/517-2861 of visit www.messagepro.net.