Merced Systems announces Performance Suite 2.5 release.Merced Systems Inc., a provider of contact center performance management applications, has announced the release of the Merced Performance Suite 2.5. The Merced Performance Suite can increase efficiency of contact centers by consolidating data from disparate sources, delivering advanced analytics, providing personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. dashboards, and integrating workflow and process improvement tools. A standout feature is the new staff performance dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. and preconfigured Set up ahead of time. It implies that the device or software application has been modified to suit the customer or situation. See ghosting server. workflows, which allow customers to more quickly automate and streamline supervisor activities across an operation. The latest release offers the same functions as previous versions: data management, workflow and enterprise-class scalability. Unique to version 2.5, the Merced Performance Suite extends its data management and workflow capabilities by introducing two new features: a staff performance dashboard, a tool for supervisors that provides a single, unified view into agent performance; and preconfigured workflows, for guiding supervisors through industry best practices. Three prebuilt pre·built adj. Of, relating to, or constituting a structure or a portion of a structure that is constructed or assembled before being transported to its site of installation; prefabricated: a prebuilt home. workflows that can be configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to meet customers' specific needs are coaching, recognition and voice of the customer. www.mercedsystems.com [ILLUSTRATION OMITTED] |
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