Mercado Software Expands Presence in Europe with Swisscom's Selection of IntuiFind.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--June 18, 2002 Swisscom Mobile Ltd. Improves Customer Service Center Productivity With a 50% Reduction in Average Call Center Agent Search Time Mercado For the hispanic surname "Mercado", please see de Mercado. Mercado first originated in Spain. In English it means 'market'. Is the last name of the 'Great' Fifa Soccer player Eswold. (TM) Software Inc., the leading provider of e-Commerce Search and Browse, announced today that Swisscom Mobile Ltd., the leading Swiss provider of mobile phone solutions, has successfully deployed Mercado's IntuiFind(TM) search solution in its customer service call center operations. Swisscom chose Mercado's system integrator Computer-Service-Organisation GmbH "CSO (Chief Security Officer) The person in charge of all staff members who are responsible for promulgating, enforcing and administering security policies for all systems within an enterprise or division. ," which offers unique expertise and experience in search technologies, to create a successful solution based on IntuiFind(TM) for its key call center application. As a result, IntuiFind has reduced search time by 50%, enabling call center employees to quickly access customer and product information for more efficient, high quality customer service. Swisscom has improved productivity of its over 2,000 call center employees by reducing the average time spent on customer calls and decreasing the training time required for new call center agents. Using IntuiFind, call center employees can efficiently perform a unified search across both databases and HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. documents. Additionally, IntuiFind's powerful linguistic modules enable call center employees to easily and intuitively retrieve relevant results, regardless of spelling, terminology or wording. Multi-language support has made it possible for Swisscom Mobile to offer solutions for German, French, Italian, and soon English, speaking call centers. With all relevant product and customer information at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. , call center employees can efficiently provide high quality service to their mobile phone customers throughout all of Switzerland's various language regions. "We selected Mercado's IntuiFind because it meets our specific needs best for multi-language support, fast response time and scalability," said Christian Petit PETIT, sometimes corrupted into petty. A French word signifying little, small. It is frequently used, as petit larceny, petit jury, petit treason. PETIT, TREASON, English law. The killing of a master by his servant; a husband by his wife; a superior by a secular or religious man. , director of Swisscom Mobile's Customer Care division. "Furthermore, IntuiFind allowed us to integrate all of our data into one single application which previously had been distributed across several different applications, making the process of finding customer and product information more productive." "We are very pleased to be working with one of Europe's leading telecommunications companies See telecom company. ," said CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Menachem Cohen cohen or kohen (Hebrew: “priest”) Jewish priest descended from Zadok (a descendant of Aaron), priest at the First Temple of Jerusalem. The biblical priesthood was hereditary and male. , Mercado Software. "Like Swisscom Mobile, many of the world's leading companies are relying on Mercado's technology for superior Search and Browse solutions which yield precise, applicable results. Furthermore, our technology allows us to provide compelling solutions for several target markets, including customer service call centers." IntuiFind's Key Highlights IntuiFind is the leading Search and Browse solution for enterprise scale e-Commerce sites. With IntuiFind, intuitive free text search and parametric search are integrated with dynamic browse by categories and product attributes. IntuiFind enables unified search across both structured catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. content and unstructured content for more than 200 document file types, including text, HTML, Microsoft Word A full-featured word processing program for Windows and the Macintosh from Microsoft. Included in the Microsoft application suite, it is a sophisticated program with rudimentary desktop publishing capabilities that has become the most widely used word processing application on the market. and PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. . In addition, IntuiFind supports extensive logging of all search related activities, providing in-depth insight into how the catalog and its search can be optimized. To see a demonstration of IntuiFind 5, please go to www.mercado.com/Customers/demos/. About the Companies Swisscom Mobile Swisscom Mobile is Switzerland's leading provider in the Swiss mobile communications market. Since April 2001, the company has been an independent stock corporation belonging to the Swisscom Group. Swisscom Mobile's headquarters are in Bern. With Customer Care Centers in Bellinzona, Chur, Lausanne and Olten, the company is represented in Switzerland's four language regions. Swisscom Group With net revenues of 4 billion (USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. ) for the first six months of 2001 and 20,200 employees, the Swisscom Group is Switzerland's leading telecommunications company. Swisscom offers a comprehensive range of telecom products and services and is clearly positioned as the leading provider of mobile and fixed network voice and data services and Internet-based services. Mercado Software Mercado(TM) Software is the recognized leader of e-business Search and Browse solutions for organizations worldwide, including Sears, Boise Office Solutions, John Lewis Ltd., Caterpillar caterpillar (kăt`əpĭl'ər, kăt`ər–), common name for the larva of a moth or butterfly. Caterpillars have distinct heads and are segmented and wormlike. , Blockbuster Video and others. Mercado's IntuiFind(TM) is the first complete Search and Browse solution for large-scale e-business applications. With the patented IntuiFind technology, Mercado Software has developed best-of-class intuitive free text and parametric search, integrated with dynamic browsing by categories and attributes. IntuiFind customers report higher productivity, increased customer satisfaction and lower total cost of ownership. For more information about Mercado Software please visit www.mercado.com CSO Computer Service Organization Beratung GmbH CSO has helped its clients to successfully incorporate new technologies and business models for more than 15 years with a broad range of IT know how. Headquartered in Wiesbaden, Germany, CSO offers its solutions and services to a variety of industries also from Basel, Switzerland (CSO Solutions) and Vienna, Austria. CSO is reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. of Mercado's IntuiFind(TM) for the German speaking market and provides Search Solutions based on IntuiFind(TM). Beside others CSO implemented IntuiFind(TM) for the leading online shop in Germany Quelle and for Swisscom. For further information please see www.csogmbh.de. Note to Editors: Mercado, IntuiFind, of Mercado Software Inc. All other company and product names mentioned herein are trademarks of their respective holders. |
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