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Melissa Data announces Express Entry for call centers.


Melissa Data Melissa Data Corp.
Melissa Data Corp. – based in Rancho Santa Margarita, CA – was founded in 1985 by Raymond Melissa, a computer industry veteran. The firm provides address and phone verification, postal encoding and data enhancement services, with an emphasis on
 has announced the release of Express Entry, a software program that allows call center and service center agents to improve the speed and accuracy of data entry. Powered by Melissa Data's CASS CASS Cardiology, cardiovascular surgery A randomized, open label, multicenter trial that compared the outcomes of CABG vs. medical therapy on M&M in Pts with coronary artery disease after an MI. See Angina, CABG, Silent ischemia.  Certified address correction engine, Express Entry works by reducing the number of keystrokes needed to input a mailing address and then validating the completed record to U.S. Postal Service The U.S. Postal Service (USPS) processes and delivers mail to individuals and businesses within the United States. The service seeks to improve its performance through the development of efficient mail-handling systems and operates its own planning and engineering programs.  specifications. Express Entry was designed to improve data quality and boost productivity in the call center or any other place where rapid address entry is required. Using a simple template, agents enter only a ZIP Code and full or partial street address. Express Entry fills in the city name, state abbreviation abbreviation, in writing, arbitrary shortening of a word, usually by cutting off letters from the end, as in U.S. and Gen. (General). Contraction serves the same purpose but is understood strictly to be the shortening of a word by cutting out letters in the middle,  and verified ZIP + 4 Code.

Express Entry can eliminate up to 39 keystrokes for each record. Once the address is standardized, the record can then be transferred to any application running in the background including a form letter, spreadsheet, database or CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  program.

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Title Annotation:Customer Inter@ction NEWS
Author:Schelmetic, Tracey E.
Publication:Customer Interaction Solutions
Article Type:Brief article
Date:Aug 1, 2006
Words:163
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