Meeting customers demands quickly and cost effectively. (Concerto Software[TM]).Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software* is an industry leader in customer interaction management solutions that help you manage customer Interaction across all channels -- telephone, e-mail, and the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the -- on a single software platform. For effective customer service, it's the best choke (jargon) choke - To fail to process input or, more generally, to fail at any endeavor. E.g. "NULs make System V's "lpr(1)" choke." See barf, gag. you can make. A PROVEN SOLUTION At Concerto, we're completely focused on giving you an effective contact center solution that meets your customers' demands. Concerto is an industry leader in customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) software. We have more than 20 years of proven success working with banks and finance companies, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities, service bureaus and retailers around the world. MULTI-MEDIA CONTACT With Concerto solutions, your call center becomes a multi-media contact center. Your customers get the same consistent, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service, whether they contact you via voice, fax, e-mail or the Internet. Whether you have 30 agents or 3,000. HIGHER PRODUCTIVITY With Concerto solutions, your customer service representatives are more productive. They have easy access to all relevant customer information, ensuring faster, more accurate, and more consistent service. And they spend more time interacting with customers and less time in unproductive tasks. RAPID DEPLOYMENT Concerto solutions integrate easily with the rest of your contact center and information systems infrastructure, without requiring a lot of expensive integration or management supervision. And the solutions are up and running fast: typically in weeks, rather than months. MEASURABLE IMPACT Concerto works with you to develop the precise CIM solution your business needs to satisfy your most demanding customers. A solution that will have a measurable impact on your top- and bottom-line results today, and that will scale painlessly pain·less adj. Free from complication or pain: a painless operation. pain  less·ly adv. as you grow.
To learn more about contact center solutions from Concerto Software, visit our web site (www.concerto.com), e-mail us at info@concerto.com, or telephone us at 1.800.480.2299. |
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