Articles from Medical Laboratory Observer (August 1, 1997)

Title	Author	Type	Words
Answering the call to customer service.	Konopka, Nancy J.		1592
Biochemical markers of bone metabolism as they relate to osteoporosis.	Gallagher, Sandy K.		3240
Caught in the Web: combatting work stress in the information age.	Statland, Bernard E.		4818
Efficiency gains with bar coding and interfaced instruments.	Schumacher, Harold R.; Anderson, Paul F.; Riggs, Chris		2428
Expert committee recommends lowering diabetes diagnosis point.	Pallatroni, Lisa		423
HCFA denies payment to labs for CLIA noncompliance.	Albertson, David		658
How to neutralize manipulators.	Umiker, William O.		2352