Media Alert: Unveil Technologies to Present on Conversational Speech Systems at Two Industry Events.Business Editors/High-Tech Writers SpeechTEK Spring 2004 WALTHAM Waltham (wôl`thăm, –thəm), city (1990 pop. 57,878), Middlesex co., E Mass., a suburb of Boston, on the Charles River; settled c.1634, set off from Watertown 1738, inc. as a city 1884. , Mass.--(BUSINESS WIRE)--Feb. 4, 2004 Unveil Technologies, Inc., a provider of conversational speech applications for customer contact centers, has been invited to present at the Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Voice User Interface Conference (TVUI) held at the Miami Hilton Hil·ton , Conrad Nicholson 1887-1979. American hotel-chain organizer who acquired hotels in many American cities and in 1946 founded the Hilton Hotel Corporation. , Miami, FL., from February February: see month. 4-6, 2004, and at the AVIOS-SpeechTek Spring 2004 Conference, held at the Moscone Center The Moscone Center is San Francisco, California's largest convention and exhibition complex. The complex consists of two main underground halls underneath Yerba Buena Gardens, Moscone North and Moscone South, as well the three-level Moscone West exhibition hall across 4th Street. in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden from March 23-26, 2004. Details at a glance:
Who: Peter Durlach, President of Unveil Technologies
What: At TVUI, Unveil's presentation will discuss how more
flexible, conversational speech applications can enable
contact centers to deliver on the promise of Customer
Relationship Management (CRM). By effectively mixing
customer speech self service with agent-assisted
service, new speech systems enable contact centers to
optimize the handling of each customer according to
their value and preferences, enhancing caller
satisfaction and agent efficiency. Conversational
speech applications can further extend CRM investments
by integrating intelligence captured during the
real-time dialog with the historical customer record,
leading to more detailed customer analytics, improved
service levels and increased revenue opportunities.
At AVIOS-SpeechTek Spring Conference 2004, Unveil will
focus on innovative approaches to deploying speech
technology that improve the customer experience, drive
increases in call automation and agent efficiency and
significantly reduce speech cost of ownership. The
presentation will discuss new, data-driven
methodologies for rapidly building and updating
conversational speech systems.
When: TVUI presentation: "Natural-language and Conversational
Interfaces: Possibilities and limitations" - Thursday,
February 5, 2004 at 10:30 a.m. EST.
AVIOS-SpeechTek presentation: "Innovative Speech
Applications," Friday, March 26, 2004 at
10:00 a.m. PST.
About Unveil: Unveil Technologies provides conversational speech
applications to contact centers that automatically
adapt to customers. Unveil's Conversation Manager is
the only speech application that dynamically learns
from real customer-agent interactions to provide
callers with a more fulfilling self service experience
that gets better over time. Unveil's innovative
approach to contact center automation has won it
recognition by the industry's analysts and
publications, including 2003 Product of the Year Awards
from both Call Center Magazine and Customer Interaction
Solutions Magazine, Communication Solution's Best of
Show Award, and awards for innovation at Giga
Information Group's IT Forum 2002 and Emerging
Technology Scene 2001 conferences. The Company was
founded by proven entrepreneurs with a history of
success in bringing to market enterprise automation
systems based on advanced speech and language software.
Unveil is backed by leading venture capital firms Sevin
Rosen Funds, TD Capital Technology Ventures and
Solstice Capital. For more information on Unveil and
its products, please visit www.unveil.com.
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